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The screws for the safety seat are listed in my instructions as M5 12mm screws (5mm diameter, 12mm length) in the front two holes and M5 83mm screws in the rear. You can find those at your local home improvement store.
There is no phone number listed on the instructions that came with ours. It includes a fax number for Kiddieland Toys in Hong Kong: (852) 2116-0500.
It does list a website (www.kiddieland.com.hk) that has contact info for their "US Office":
Gems, Inc. 18 Doctor's Hill Drive, Scituate, MA 02066 email: [email protected]
Best Buy won't fix things that are covered under manufacturer's warranty. To fix this, you need to find the manufacturer of your portable DVD player and contact their warranty department.
This information is in the instruction manual that came with the portable DVD player.
If you have lost the warranty information, Disney may be able to provide it.
Use the hardware that comes with
the Disney Princess canopy package to install the main canopy hook in
your ceiling. Center the steel ceiling hook above the center of the twin
bed and screw it into the ceiling by hand or with pliers. 2 Follow the included instructions
and insert the four poles into the sleeves of the canopy. The two
longer poles will run lengthwise above the bed, while the two shorter
pieces will run widthwise above the bed. 3 Attach the canopy to the ceiling
hook by slipping the plastic ring of the canopy onto the hook. The four
polyester sides of the canopy should now hang over the twin bed. 4 Use the customer support form through the Exxel Outdoors website if you have questions regarding your Disney Princess canopy.
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