Phone system not working

Hi,

Please ensure that all other phones in your house have been hung up. You can then disconnect and reconnect the phone that you're using from the phone jack in the wall before attempting to make another call. Otherwise, you might need to schedule an in-home repair of your phone system in order to get things working properly again.

Thank you.

The PNLC1017 is the charger for the handset of some Panasonic cordless phones. One of the compatible handsets is the KX-TGA660 which works with the KX-TG4112 system.

However, the 'Check tel line' message indicates a problem at the base or the POTS (Plain Old Telephone Service) telephone line. The system is not hearing the dial tone. Check that the power adapter is plugged in to a live outlet and is warm. If it's cold, than the power transformer is not working and the base has no power. If there is power, check if the handset message disappears when the handset is close to the base. This is usually rare but indicates a transmitter/receiver in the handset or base is not communicating properly. You can try to de-register all handsets and then register them again.

To check the phone line, I prefer to use an older corded phone. These don't require power to work. First, try a new phone data cord (RJ-11) between the base and the wall jack. (I've seen someone accidentally use a handset cord which doesn't work.) Test if there is a dial tone when this cord is plugged into the test phone. If there is a dial tone, then if the cordless phone base didn't work with the replacement cord, the base is faulty. Replace it or contact Panasonic if the system is under warranty. If you have a DSL fliter, this may be damaged. If it's inside, replace it. If it is in the service box, ask your telephone provider to check it.

If there is no dial tone, you need to locate the other phone jacks for that phone line. Find where your phone service comes in as well. Check if there is a dial tone on another jack for that phone line. If there is no dial tone, check the service box for an RJ-11 jack, Test for a dial tone there if you can plug in the RJ-11 cable. If you have a dial tone at another jack, then the problem is local to the first jack's wiring. You can open the jack and check for loose wires. There are two styles of jacks - screws or punch-down. For the screw terminal, strip the insulation and wrap it under the appropriate screw. For the punch-down keystone jack, you need a punch-down tool. The tool is available from most home improvement/building supply stores, in the wiring section. Do not strip the wire. Use the tool to press the wire down into the correct slot on the jack. See https://www.lanshack.com/wire_phone_jack.aspx for the wiring diagram.

If you can't test the phone line or there is no dial tone at the service box, then you need to contact your telephone provider. It used to be that the provider would always test and fix outside problems for free. Some telephone companies are trying to stop repairing copper wiring. If you have a dial tone at the service box, then the problem is somewhere in the inside wiring. You may want to get someone to find a broken wire in the wall for you. Your telephone company service technicians will do this for a fee.

I hope this helps. I've had the check tel line issue times several times at my home. Twice, the outside line was damaged by mice and repaired by my telephone company. Once, a lightning strike damaged the DSL filter; it was promptly replaced. Other times, the line was damaged by contractors digging too close to the underground utilities. The contractors got the wiring repaired. When our service was switched to a fiber-optic system, we lost one telephone jack when the installer simply didn't plug in the wire. We found the loose wire behind the siding and plugged it into the port in the service box ourselves. Since then, we lost telephone and other service intermittently when the modem card in the service box was failing. That was also replaced by the telephone company technician.

Cindy Wells

fixya site is not a service provider so call your service provider and ask to have it fixed
if you are using the land line for the phone as well as a computer , make sure that you have the correct filter in the line for the phone

1. Check is that your cables are plugged in firmly.
2. Check is to make sure you have the filter installed correctly (as shown in the manual, make sure its not backwards).
3. You need to confirm with your service provider that the line is actually active (some times it takes a while for the service provider to activate a line)
4. Replace the cables and see if that works (the cables could be faulty).

If none of the above works then the easiest thing for you to do is call your service provider for assistance (they should have a technical support line).

Hello,

let me start first by telling your the meaning of PUK code. It means "Personal Unblocking Code".

Just has the names personal implies, it means it is a personal code that now one else should know except you. So if I know the code then it means it is no more personal.

What I am trying to say is that the code can only be give to you by your service provider. Your service provider who are the manufacturers of the line you are using are the only ones that has the PUK code to your line.

You can get to your service provider through phone by calling them. Calling your service provider should be toll free.

Your service provider will ask you some questions concerning your line in order to confirm that you are the owner of the line before they give out the PUK code. The questions would be something like; "When did you make the last call on your phone?", "what was the last number you dialed?" etc. These questions varies from one service provider to the other.

Buy now, I believe it is clear how to get your PUK code. If you are not satisfied or you still don't understand, please let me know so that I may help you further....

Regards.

Your model is a phone only, without an answering machine built in. This means that voicemail is provided by your phone service on your line, and that's where you need to adjust the rings before it picks up. The phone itself has nothing to do with it.

You may have to call your service provider for setup instructions because not all systems are the same, but here's how it usually works. Pick up your phone and call your own number to reach your voicemail. When your message starts, press the * button and the system will ask for your pass code (just like when you call to get your messages). Follow the voice prompts to reach the main menu, then mailbox settings, where you'll be able to change the ring count.

If these steps don't work for you, ask your service provider what you need to do.

If you mean the voicemail messages taken by your phone service provider when your line is busy, there are two ways normally used.

The first is to call your own number. When your message starts, press the "*" button. (Usually it's the star, but it might be different on your system. You might need to call your provider's customer service for details.) Then you're prompted for your passcode. Once in the voicemail system, voice prompts tell you which buttons to press to play messages, delete them and so on.

The second way requires you to dial a different phone number to get messages. You'll need to contact your service provider or check their website to find the access number for your telephone number if necessary.

Hello,

Found this on the VTECH support site regarding your model:

Tip 1 of 1

Caller ID and Call Waiting ID are subscription services, available from most local telephone service providers. You must subscribe to these services in order for the features to work on your phone. Contact your local telephone service provider for more information.

In addition, your caller must be calling from an area that supports caller ID.

Both you and your caller’s telephone service provider must use compatible caller ID systems.

If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause caller ID disruption, static, noise and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.

In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.

Please contact your service provider to obtain DSL filters and installation information.

Caller ID and Call Waiting ID may not be available for every call. Common reasons are incompatibilities between your and your caller’s service, transmission errors and answering calls before the ID data is received.

In addition if you would like to contact them or get more info on your phone, then use this link:

http://www.vtechphones.com/vtechui/support/faq_index.cfm

Okay well i'll just give you the long and short. If your caller id was working and then it all of the sudden stopped working you need to call your phone service provider and notify them. If you just got these phones installed then you would need to get a caller id card and turn on the caller id prompt from your phone system.

If you have digital telephone with cable. First thing you should do is contact the billing department of your service provider. Make sure you are in billing for caller id. If you are let them know you are not receiving service you are paying for. Have them check your number in the switch. Which is the system that allocates each call that is made to and from your number. If this feature is not activated properly in the switch you might be paying for a service that is not properly activated. If all is correct with service provider. Try using another phone that has the caller id feature just to make sure it's not the actual phone. If both phones still doesn't display caller id. You should have your service provider send out a technician to troubleshoot your home telephone lines to make sure all phone jacks and telephone lines are secure and corrosion free, and have them verify service while there. You should also ask about a credit for the time the service was activated until the time the service actually worked.