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Master
483 Answers
- Posted on Jul 05, 2009
Re: I have two problems with my OfficeJet 6310:
1. The...
Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
- Load plain white paper into the input tray.
- Press the Setup button ( ) on the product control panel.
- Press the right arrow ( ) to select Tools , and then press OK .
- On the Tools menu, press the rightI have two problems with - c01669475.gifsrc="/uploads/images/c01669475.gif" alt="c01669475.gif" class="h_mi" /> ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
- Disconnect the telephone cord from the back of the HP fax product.
- FigI have two problems with - c01501963.gifre telephone cord
- Pick up the handset of the telephone and check for a dial tone.
- On the single-line telephone, dial the fax number of the receiving fax machine.
- If the receiving fax machine answers the call, continue with the next step.
- Hang up the single-line telephone.
- Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
- Connect phonI have two problems with - c01669474.gifine 1
- Press the Setup button ( ) on the product control panel.
- Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
- Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax oveI have two problems with - c01669474.gifphone line. Use these steps to change the fax speed adjustment to a lower speed.
- PressI have two problems with - c01669475.giftton ( ) on the product control panel.
- Press the right arI have two problems with - c01669475.gif="/uploads/images/c01669475.gif" alt="c01669475.gif" class="h_mi" /> ) to select Advanced Fax Setup , and then press OK . I have two problems with - c01669475.gif_mi">Press the right arrow ( ) to select Fax Speed , and then press OK .
- Press the right arrow ( ) to select Medium , and then press OK .
- Use the HP Fax Test Service to try to send and receive a fax
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