Hi,
Check what format the Movie Download is and check the Error when playing the movie, most probably this is a Codec issue one reason why the move cannot be played.
If you are using Windows Media player you may need Codecs updated on your computer, also try download VLC player try playing the Movide on VLC player if still it will not play download codec see the
LINK provided for the Download of the Codecs, after you click the link select the Full Version and install it on your computer.
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