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wileycraigjr Posted on Oct 28, 2014
Answered by a Fixya Expert

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My facebook account was frozen now when I try to log in get will not let me log in it says user's password is wrong or user's name is wrong always I've tried the recovery code I've tried everything cannot get on my account I'm getting very frustrated with this I'm about to give up on Facebook and tell them to take their Facebook and put it you know where

1 Answer

David Payne

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  • Facebook Master 14,162 Answers
  • Posted on Mar 31, 2015
David Payne
Facebook Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Top Expert:

An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

Joined: Dec 27, 2008
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Facebook Customer Support:
Phone Number: 1-650-543-4800
Average Wait: 12 minutes - 24 hours, 7 days

Suggest trying a new browser like Firefox or Google Chrome

5 Related Answers

Anonymous

  • 81 Answers
  • Posted on Jul 13, 2009

SOURCE: i was on facebook last night an this morning it tells me my passw

Check caps lock, and try to remember the password no other why, maybe someone who knows your password change it so no hope sorry.

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Anonymous

  • 507 Answers
  • Posted on Oct 09, 2009

SOURCE: login facebook put in correct user name and password

HI
make sure youre posting the correct username and password to facebook so you can login or else use the password recovery

Anonymous

  • 440 Answers
  • Posted on Mar 08, 2010

SOURCE: logs into wrong facebok profile

The Internet cache is locked; clear your Internet cache by simply clicking on Tools >> Internet Options >>> Delete - Cookies , Files and History - Passwords*

Anonymous

  • 10319 Answers
  • Posted on Aug 23, 2010

SOURCE: My son has been trying

he does have his own email address to do this doesn't he?

Anonymous

  • 1400 Answers
  • Posted on Nov 29, 2010

SOURCE: i can't log onto my

Hello
If your at work they may have it blocked.Which is why you cant get on.

If your at home can you get to other websites?Facebook may be down at the moment or could be having problems.Try later.

Make sure you have your username and password correct also.

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Related Questions:

0helpful
3answers

Why cant I log into facebook

Login to FB-
1- you may have wrong password/user name
2- Your mail id or /user name may be blocked by FB.
3- Your Mobile No id verification have some problem.
0helpful
1answer

IT SAYS MY FACEBOOK IS LOCKED DUE TO USING A DIFFERENT DEVICE, I AM STILL JUST USEING MY COMPUTER

It is possible to get hacked or click on a virus that locks you out of your Facebook account.
The social network uses preventive security measures to stop malicious software or hackers from harming the site.

Sometimes these countermeasures are too sensitive and cause everyday users to get locked out. If you were recently locked out, due to a technical glitch, user error or compromised account, then you can use Facebook's automated compromised reporting tool.

In most cases, you'll regain access to your account within a few minutes.
Type "facebook.com/hacked" in the address bar of a Web browser.

Press "Enter" on your keyboard.
Click the "My Account is Compromised" button to continue.

Fill in the form on the next page by choosing one of three identification methods: email address or phone number, Facebook username, or your name along with a friend's name.

Click the "Continue" button to continue onto the next page.
Enter your Facebook account's password, and click "Continue."

On the next page, the website notifies you that your account is locked out, which it may or may not have already been.

Type a "New Password" and "Confirm Password."
When done typing, click the "Change Password" button.

Click the check box for each email address associated with your account, confirming you have changed the password for your email address.

This is a security precaution. Click "Continue" to move to the next step.
Review if there were changes to Account Settings, and then click "Continue."

Click the "Log In" button. Your Facebook account is unlocked, and you may proceed to use it as normal.
My Facebook Let Me Log In

Facebook has become a daily or near-daily habit for many people all over the world:
People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information.

While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic.

This can occur for a variety of reasons.
Incorrect Password
Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process.

Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field.

Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name.

Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice
.
Incorrect or Forgotten Email
Facebook users who provide an incorrect email address will be unable to log into the site.
Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore.

Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.

If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery:

Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile.

If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.


Cache Or Cookies Problems Facebook users who are unable to log in may be having a cache or cookies problem.
To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
Account Disabled by Facebook
Facebook seeks to keep its site populated with real people, rather than fake profiles.
As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects."

If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page.

This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number. http://www.facebook.com/help/?faq=17007&ref_query=forgot
I can't log in.
3helpful
1answer

Why i cannot open my facebook?

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.
1.Incorrect Password
Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
2.Incorrect or Forgotten Email
Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
3.Cache Or Cookies Problems
Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
4.Account Disabled by Facebook
Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.

I hope you find it very helpful. Best regards.
0helpful
1answer

It says i cannot get on my facebook

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.
1.Incorrect Password
Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
2.Incorrect or Forgotten Email
Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
3.Cache Or Cookies Problems
Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
4.Account Disabled by Facebook
Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.

I hope you find it very helpful. Best regards.
2helpful
1answer

I can't open my facebook

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.
1.Incorrect Password
Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
2.Incorrect or Forgotten Email
Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
3.Cache Or Cookies Problems
Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
4.Account Disabled by Facebook
Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.

I hope you find it very helpful. Best regards.
0helpful
2answers

Why my facebook account not login?

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.

  1. Incorrect Password
    • Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
    Incorrect or Forgotten Email
    • Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
      If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
    Cache Or Cookies Problems
    • Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
    Account Disabled by Facebook
    • Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.
I hope you find it very helpful. Best regards.
0helpful
3answers

I cannot log into facebook

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.
1.Incorrect Password
Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
2.Incorrect or Forgotten Email
Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
3.Cache Or Cookies Problems
Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
4.Account Disabled by Facebook
Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.

I hope you find it very helpful. Best regards.
0helpful
1answer

Why I can't login facebook

Facebook has become a daily or near-daily habit for many people all over the world: People spend more than 700 billion minutes every month on the site, talking to friends, playing games and sharing information. While signing up with Facebook is simple, sometimes accessing an existing account can prove to be problematic. This can occur for a variety of reasons.

  1. Incorrect Password
    • Facebook users who attempt to log into the site with an incorrect password will not be able to access their account until they go through the password recovery process. Users can recover their Facebook password by clicking the "Forgot Your Password?" link underneath the password login field. Users must enter their Facebook email address, linked mobile phone number, Facebook username, or their name and a friend's name. Following information entry, users can click the "Search" button to identify their account and have the password reset to a new password of the user's choice.
    Incorrect or Forgotten Email
    • Facebook users who provide an incorrect email address will be unable to log into the site. Since an email address must be entered exactly as it appears on the email account, including any capital or lowercase letters, numbers and special symbols, an incorrect email login may be as simple as an accidental lowercase letter or a forgotten underscore. Facebook users should check their email address to ensure that no mistakes of this nature have occurred before login.
      If a user has forgotten the email address used for their Facebook account, Facebook suggests the following options for email address recovery: Try to log in with a username if one was registered, try to log in using a mobile phone number if one is linked to the account, try locating the account on the "Password Reset" page, or ask a Facebook friend to view the account and find the email address listed on the profile. If none of these options work, Facebook suggests using any option on the "Recover Your Account" page.
    Cache Or Cookies Problems
    • Facebook users who are unable to log in may be having a cache or cookies problem. To fix these type issues, users should clear the cache and cookies on the computer or mobile device, enter "m.facebook.com" as a URL rather than using previously established bookmarks or links, then log in as usual.
    Account Disabled by Facebook
    • Facebook seeks to keep its site populated with real people, rather than fake profiles. As Facebook states, "Since accounts that impersonate anyone or anything can damage the integrity of this environment, Facebook doesn't allow fake profiles for celebrities, pets, ideas or inanimate objects." If your profile is deemed to be a potential fake profile, the account may be disabled by Facebook. When this occurs, the user will get a message upon attempted login that provides a link to the "Confirm Your Identity" page. This page provides possible reasons that the account may have been disabled. In some cases, it is due to the user not confirming an identity via a phone number.
I hope you find it very helpful. Thank you for using fixya.
0helpful
2answers

Logs into wrong facebok profile

It is because of the saved username and password. Just click on logout and then log in to yours. if this does not work . Try using another browser.
0helpful
1answer

Same Problem

May be you had type the wrong user name or password...or your email adress is not working. . .you may use your security question to open your account.
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