Samsung RFG297HDRS 29.0 CuFt French Door Refrigerator Logo
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Randy Conley Posted on Oct 22, 2014
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Why does my ice maker not get cold enough to produce ice? I have a Samsung RFG297HDRS French Door refrigerator. Everything is functioning except for the ice maker. Water is getting into the ice maker

Not making any ice and the ice compartment does not feel cold at all. I hit the reset button and I can hear water going into the ice maker. I become impatient when it doesn't make ice and after leaving it for the night I hit the reset button again and water overflows into the ice compartment but does not freeze. I am very capable of fixing just need to know what to check. Thanks!

1 Answer

Peter Goodwin

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  • Samsung Master 744 Answers
  • Posted on Oct 27, 2014
Peter Goodwin
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Joined: Oct 11, 2014
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Ok Randy, Lets fix it.

My name is Peter. I am a retired refrigeration field service technician.

You are not getting cooling air to your ice maker freezer compartment. Once again Samsung - bad design - put a ice maker in the fresh food section.

So, you have a ice maker enclosed next to the fresh food section where the recommended temperature setting is 35-40 degrees F.
Where as your recommended freezer temperature is +2/-2 degrees F.

There is a air damper/vent from the bottom freezer in the back of your ice maker housing. Lets remove the ice maker to check for ice build up. On the left hand side of the housing on the wall there is a long narrow cover plate. This is where you connector harness is located. There are 2 screws holding the front end in and a tong and groove tab in the back. Remove the cover plate.

Now, pull the harness out.

Lets remove the ice maker assembly. There are two screws in the front end securing the ice maker to the top of the casing. These screws are recessed. They are either Philips heads or hex heads (1/4"). If they are hex head, he recessed hole diameter is small. Some hex head hand tools will not fit. A screw gun will work or a small outside out side diameter hex head hand tool.

Remove these screws. In the back in each corner is a tong & groove. Pull forward to release the ice maker. Using a small flat head screw driver wedge the wire harness to release. Set the ice maker aside.

Inspect the air vent/damper for ice build up. Use a hair dryer to defrost.

I do not believe you have a automatic damper controlled by a thermistor (temperature sensor). If you do, Remove the damper assembly. Get your multi-meter. Set your meter to the lowest Ohm reading (Omega on your meter) Touch the two probes on your meter together, you meter should read 1.0. Disconnect the 2 motor contacts. On the motor place one probe on one contact and one probe on the other contact. If the meter still reads 1.0 the motor is bad. If the meter reads 0-50 Ohms the motor is good.

If there is no ice buildup & the damper motor checks out, replace the temperature sensor.

You will find getting the wiring back into the side panel will be a little difficult. As usual, Samsung is not service friendly.



Testimonial: "Hi Peter, Thank you for responding. I pulled out the ice maker and also pulled out the auger motor and controller within the ice maker compartment and checked for ice and found nothing. Then I pulled out the freezer compartment on the bottom and pulled out the plastic cover that houses the freezer fans. I made sure those were working and blowing air. I put the hair dryer up to the vent that goes from the freezer to the ice compartment in the fridge and turned it on. I had my wife feel for air. We confirmed there was no blockage of air from the freezer vent to the ice compartment. So cold air is getting up to the ice maker. Could it be the ice maker is broken? Or the fan below not blowing enough air to get up there from the freezer? I ran a test by holding power save and lighting button to check that the eights were all solid and they are. Anything else I can try before buying a new ice maker? I want to be sure it is that part that is broken. Any help is appreciated. Thanks!"

  • Randy Conley
    Randy Conley Oct 29, 2014

    Hi Peter,

  • Randy Conley
    Randy Conley Oct 29, 2014

    Where is the temperature sensor located for the ice maker?

×

5 Related Answers

Russ South

  • 91 Answers
  • Posted on Dec 19, 2010

SOURCE: Samsung Refrigerator with bottom freezer model #

Check for ice build-up in and around the freezer fan where the blades are, if you can see ice in there (some times it may look like white foam but dont be fooled, it will be ice), the fan will be hitting it, defrost the freezer and check defrost element, (you will have to dismantle freezer section to get to it but reletively simple job) disconect from mains first. Good luck

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Anonymous

  • 11 Answers
  • Posted on Aug 19, 2012

SOURCE: samsung refrigerators

if the filter is dirty enough to where it stops the flow of water then yes.a replacement of the filter should fix the problem for you

Rigger DeBusk

  • 1811 Answers
  • Posted on Aug 28, 2012

SOURCE: What would cause an intermittent buzzer noise from a Samsung RF217ACRS refrigerator? It otherwise works fine.

That's the icemaker cycling.Ifya don't have water connected,it's still think'n its filling trays and dumping frozen cubes and all that stuff.Turn off the icemaker.Rigger said that.C-YAAaaaaaaaaaaaa

Testimonial: "More than a day without a noise! Thanks, Rigger!"

satanic1

D Allan

  • 3 Answers
  • Posted on Nov 11, 2013

SOURCE: Very bad smell coming from my Samsung refrigerator

most refrigerators have a small drainage hole leading from the inside rear of the compartment to an overflow container behind the unit, pull the unit away from the wall and check if the liquid in the container has become stagnant, if so simply clean it out and run a small amount of bleach down the hole to disinfect the tube.
hope this helps.

kerry_hales5

Kerry Hales

  • 9 Answers
  • Posted on Oct 17, 2014

SOURCE: Why is ice forming under the bottom drawer of my Samsung American fridge freezer Rsa1shpn and then water eventually leaking out the door? I have defrosted the fridge freezer but still have the proble

There is a drain tube located under the panel of most freezers. If that clogs up, the auto defrost can't work. The freezer defrosts by evaporating all the moisture out of the compartment. So, check that first. Secondly, a leaky door seal can also cause that problem. You can order door seals online or on Amazon.

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