Need to update software from 10000 to 11000

https://www.janome.com/en/products/software/

If you go to the Janome site you should be able to download this.

If you have the customiser software open the disk up to view the drivers the driver may work with the win 2000 if so it will look for JSMC and install it. If this does not work try right clicking on the customiser icon and see if you can run in compatibility mode, Otherwise you may have to use a SD card and only transfer to that.

Replaced the needle then make sure it is fully insert in the needle bar tighten properly and make sure the thread is in the right loop in the bobbin hope this will help

I'm assuming you are refering to the auto tracing function of the program. Customiser 11000 is a very limited layout and editing program, it's digitising function is extremely limited.
What is never explained satisfactorily to the purchaser, is the requirement for exceptionally clean artwork. Scanned photographs, colouring book images etc are not clean artwork. You need vector clip art, optomised clip art you find on the web is too "dirty" and needs a great deal of "cleaning" in a graphics program. Use the WMF import function and source a decent supply of WMF clip art. Most commercial clip art collections offer WMF as an option as do the clip art for digitisers sites.
Another reason for your program freezing could be an underpowered video display card, if your computer has a shared graphics card you're underpowered. Also your Ram, Customiser 11000 is a CAD based program which uses a lot of ram playground and a lot of your display cards muscle, whatever the programs specs are, triple them.
Check which version of the program you have, then visit Janome global, select downloads, software , and see if you have the latest version, if not, download the newest version.

removed customiser 10000 & installed customiser 10000 plus both programs conflict with each other you can only run 1 program.

When you backed up you probably only backed up documents. The executable files that make the program work are in program files and folks seldom back up program files. It was pre-installed on your pc? How weird. I believe the only thing you can do now is to go buy Customizer 11000. Check ebay and the yahoogroup sewitsforsale to see if there are any used copies. It's not an expensive program, and frankly, you don't NEED it if you have Embird, which does all Customizer does plus more.
HTH

If you have theoriginal disk for the software you can load the drivers to your computer. Just insert the disc, close in the install pop up and find the CD/ DVD player in your "My Computer" area. Select the CD/DVD playr, right click on it and choose explore. You should find a folder called drivers, choose the txt files and install them. Alternatively visit the Janome global site, downloads and download the update for your software, install it and it will replace all the drivers automaticaly for you.

Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.

go to driverskit and download it