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Try lowering the pressure foot and the needle and then raise them
again and then restart the machine, and if that doesn't clear the
error message then it's time to service the machine.
www.manualslib.com > ... > MEMORY CRAFT 4900 QC > User manual Janome MEMORY CRAFT 4900 QC Manual Online: Balancing Thread ... Auto-threadtension When the thread tension dial is set at AUTO for ... to increase the threadtension. ... Sewing Machine Janome Memory Craft 350e Instruction Book.
My gut instict is to say that you may have a faulty presser foot position sensor. If this goes bad, even if the presser foot is raised, the machine thinks that it is down, no matter what. There are few other issues that could cause this problem, but they are all tied to faulty electronic components. I would earnestly suggest taking your machine in to a Janome dealer or another reputable sewing machine repair shop.
Ask the seller! He has a vested interest in helping your machine work! As a former newspaper writer, believe me, if you send something to a local rag, about your problems with your Janome, the seller will sit up, and take Notice!
there are 2 type of presser bar foot clamps
one allows you to snap on the foot--raise & then lower the presser foot holder until the cut out is directly above the pin on the foot,,as you lower the presser foot holder the presser foot will automatically engage when put down on the pin area
the second is a shank & foot combined & there is a screw on the presser bar,,unscrew it some & put the shank up around the screw & retighten the screw
check youre screen you will see an icon of needle you have got it in the down mode touch it it will raise it next time you sew it will be raised this is an option to have needle in fabric or raised on completion of sewing this is in your manual.
hope this helps mary h
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