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Anonymous Posted on Oct 09, 2014
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Elna dongle won't let me download digitizer EX ver 4

When I attempt to open digitizer program unable to access HASP SRM Runtime ENvironment (H0033)

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Chris Wetmore

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  • Posted on Oct 09, 2014
Chris Wetmore
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Sounds like the Hasp driver for your dongle is not up to date, or is not compatible with your operating system

3 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jan 23, 2010

SOURCE: software will not recognize dongle-keep getting

Just follow the instructions given. They were perfectly correct and easy. The problem is fixed. Thanks

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Anonymous

  • 3917 Answers
  • Posted on Sep 23, 2010

SOURCE: unable to access HASP SRM

Hi


Please check this link related to your query...


http://vound.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=25&nav=0


Please accept the solution if it's helpful. Do get back to us for any further query.

Thanks for contacting fixya.com

radcal

  • 196 Answers
  • Posted on Oct 06, 2011

SOURCE: I get a "Unable to

Have you installed all of the smart updates for the software. I believe that it is currently at update 8.3.1.
If you're not sure, make sure that your computer is connected to the internet, open the desktop icon that gets you to the folder that holds the components of 4D, double click on "Configure" and then select "Smart Update". The software will check what you have on your computer, connect to the Husqvarna Viking server and ask you to log in to your user account, then any update that you have not run will be in a list to download and installed.That is always the first step to solving a run-time environment error.Let me know if you have problems after installing all updates.

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Related Questions:

0helpful
1answer

Windows 10 trying to Husqvarna 6D embroidery system. Keep getting cannot access HASP SRM run time environment H0033
Check with the dealer. Some machines aren't Windows 10 compatible.
Read full answer
Apr 04, 2018 • Husqvarna Sewing Machines
0helpful
1answer

I am unable to open 5D software. Error messsage reads "Unable to access HASP SRM Run-time Environment (H0033)
It sounds like it may be a driver issue, go to HUSQVARNA software help and download a new hasp driver
Read full answer
Sep 30, 2016 • Sewing Machines
0helpful
1answer

Each time I try to use my dongle Husqvarna I read the message: "unable to access Hasp SRM Run-time environment H0033". I did not change anything on my computer, the dongle seems to work (the...
Hi,

The H0033 error is a known issue, but it is nothing wrong with your software or the physical dongle !
The issue is related to the Anti-Virus/Firewall software settings in your computer. This is why it can work on one computer and doesn't work on another.
There are unfortunately a lot of different firewall software products available on the market, so it is not easy to give exact steps to correct this for each and every available product. You need to tell your Anti-Virus program to allow the software to open.

Herewith is a way to change the settings on Norton 2008. If your are using a different Anti-Virus and understand the logic behind it, you should be able to change the settings:
Norton Internet Security 2008
1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.
Read full answer
Sep 14, 2011 • Husqvarna Designer I
0helpful
1answer

I get a "Unable to
Have you installed all of the smart updates for the software. I believe that it is currently at update 8.3.1.
If you're not sure, make sure that your computer is connected to the internet, open the desktop icon that gets you to the folder that holds the components of 4D, double click on "Configure" and then select "Smart Update". The software will check what you have on your computer, connect to the Husqvarna Viking server and ask you to log in to your user account, then any update that you have not run will be in a list to download and installed.That is always the first step to solving a run-time environment error.Let me know if you have problems after installing all updates.
Read full answer
Sep 10, 2011 • Husqvarna Viking 1
0helpful
1answer

, I get the error: HASP HL Protection SRM Run-Time Environment (H0033) Help
try unplugging your machine for a few minutes and see if that works. Also, what are you trying to do when you get that code?
Read full answer
Aug 11, 2010 • Husqvarna Viking 1
4helpful
1answer

My laptop which has windows 7 on it does not recognize mmy dongle
there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..
Read full answer
Feb 13, 2010 • Husqvarna Designer I
2helpful
1answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.
There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.
Read full answer
Feb 09, 2010 • Husqvarna Designer I
0helpful
1answer

Software will not recognize dongle-keep getting cannot access hasp srm run time environment (H0033)
Just follow the instructions given. They were perfectly correct and easy. The problem is fixed. Thanks
Read full answer
Jan 16, 2010 • Bernina Sewing Machines
2helpful
1answer

Cannot open Bernina Software - States Hasp not installed -100 -
More likely the software you have is a corrupt one or is not compatible with windows ME.
However, to be on a safe side, follow the steps :-

 1. Remove the dongle from the USB port.  2. Uninstall the software.  3. Restart the PC.  4. Download the software.
 Make sure that the software is compatible.
 Unless change the CD or download the software from some different website ( In case you are downloading it from a particular website ).
Thanks.
Read full answer
Mar 25, 2009 • Bernina Artista 180
1helpful
1answer

Dongle won't work with 4D Embroidery
Unfortunately some people are having this problem when they are not properly installing the updates. It's important that when 4D is installed that you assign a particular port for your 4D dongle and always use this port when loading 4D. Have your dongle plugged in and access your configure menu. Click on Smart Update. Download updates into a file where you can find them. Follow the directions for each update. For the driver update, you must uninstall the current driver you have and then install the update for the driver. If installing the updates doesn't fix your problem, the only solution is to completely uninstall 4D and all of its components and then reinstall it. Sorry...but this has been the only way to fix it with some systems. Also, make sure your User Account Control is off before installing 4D.
Read full answer
Oct 08, 2008 • Sewing Machines
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