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In the Print Queue toolbar you have these buttons:
Inner Cover was open when you started printing.
Close the Inner Cover and press the RESUME/CANCEL button on the printer. The printer resumes printing.
Inner Cover was opened while printing is in progress.
Close the Inner Cover and press the RESUME/CANCEL button on the printer.
A page of print data being sent at the time of the error will be erased, so print that page again.
The printer has been printing continuously over a long period.
If the printer has been printing continuously for a long time, the Print Head may overheat. To protect the Print Head, the printer may stop printing at a line break for a period of time and then resume printing.
In this case, interrupt your print session at a convenient time and turn the printer off for at least 15 minutes.
Additionally, if the printer has been printing graphics or photos with intense colors continuously over a period of time, the printer may stop printing to protect the Print Head. In this case, printing will not resume automatically. Turn the printer off for at least 15 minutes.
The Print Head and the surrounding area can become extremely hot inside the printer. Never touch the Print Head or nearby components.
Make sure that paper is loaded in the selected paper source.
Reload paper if no paper is found in the selected paper source (Auto Sheet Feeder or the Cassette).
If the same paper is loaded in the other paper source, you can switch the paper source with the Paper Feed Switch or the printer driver to continue printing.
If both paper sources have run out of paper, confirm the selected paper source and load paper there.
Printing documents with plenty of photographs or illustrations.
When the POWER lamp is flashing green, the printer or the computer is processing data. Printing large data such as photos or graphics takes time for the printer and the computer to process, during which the printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may pause temporarily. In either case, wait until the process is complete.
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Perform a
Factory Reset
Turn the printer power
switch OFF on the right side of the printer. Check that the front cover is
closed.
Turn the printer power
switch ON while holding down the GO button until the Toner,
Drum, and Paper LEDs are lit.
Release the GO
button. All LEDs will be off.
Press the GO
button 8 times. The Ready LED will flash briefly while the printer is reset.
After the printer is reset the Ready LED will be lit.
Print a Test
Print Page
Print the Print Settings
by pressing the GO button three times.
- If the Print Settings
pages do not print, check for alarm lights on the printer. Clear the printer
error before trying to print again.
- If the Print Settings
pages print, the problem is isolated to printing from your computer. Verify the
printer cable connects from the back of the computer directly to the printer. If
the cable has become disconnected, loose, or connects through another device,
the printer may not be able to print.
Check the
Printer Driver Properties
Follow the instructions
below based on the operating system installed on your computer.
Windows
7:
Click on the
Windows icon => Control Panel => View Devices and
Printers.
Right mouse click the
Brother printer. Left click See What's Printing. The print queue will
open. If print jobs are listed in the printer queue, click Printer (at
the top of the window) and click Cancel All Documents to delete the
pending print jobs. Click Yes to confirm deleting the print
jobs.
Click Printer at
the top of the window again. Make sure that Pause Printing and Use Printer
Offline are not check marked. If either setting is marked, click on the check
mark to remove it.
Click Properties
from this Printer menu list.
Click the Ports
tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB
is using a USB cable). Remember to click Apply if you select another
port.
Click the
General tab and Print Test Page button. The Windows test page
should now print.
- If the Windows test page
prints, try printing from a program.
Windows
Vista:
Click on the
Windows icon => Control Panel => Printers or under
Hardware and Sound click Printer.
Right mouse click the
Brother printer. Select Run as administrator and left click Open. The
print queue will open. If print jobs are listed in the printer queue, click
Printer (at the top of the window) and click Cancel All Documents
to delete the pending print jobs. Click Yes to confirm deleting the print
jobs.
Click Printer at
the top of the window again. Make sure that Pause Printing and Use Printer
Offline are not check marked. If either setting is marked, click on the check
mark to remove it.
Click Properties
from this Printer menu list.
Click the Ports
tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB
is using a USB cable). Remember to click Apply if you select another
port.
Click the
General tab and Print Test Page button. The Windows test page
should now print.
If the Windows test page
prints, try printing from a program.
Windows XP and
2000:
1. For Windows XP
Professional, click on Start => Printers and Faxes.
For Windows XP Home
Edition, click on Start => Control Panel =>Printers and
other hardware => Printer and Faxes.
For Windows 2000, click
Start => Settings => Printers.
2. Double-click the
Brother printer to open the print queue. If print jobs are listed in the printer
queue, click Printer (at the top of the window) and click Cancel All
Documents to delete the pending print jobs. Click Yes to confirm
deleting the print jobs.
3. Click Printer at
the top of the window again. Make sure that Pause Printing and Use Printer
Offline are not check marked. If either setting is marked, click on the check
mark to remove it.
4. Click Properties
from this Printer menu list.
5. Click the Ports
tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB
is using a USB cable). Remember to click Apply if you select another
port.
6. Click the
General tab and Print Test Page button. The Windows test page
should now print.
- If the Windows test page
prints, try printing from a program.
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