Question about Blackberry 9720 Smartphone - Wireless LAN - 3G - Bar - Black SIM - OS 7.1 Tavor806 MHz - 512 MB - 7.1 cm 2.8" - LCD 480 x 360 - Touchscreen - 5 Megapixel - CameraQuad Band GPS Reciever - Bluetooth - USB - 7 Hour Talk Time

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I forgot my password for my id and I cant recall the recovery question....help

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Try to reload OS on your blackberry smartphone / When you update ur Blackberry nothing will be lost only ID will be erased , and you will have possibility to create new one :)

Posted on Oct 31, 2014

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Posted on Jan 02, 2017

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  1. From the BlackBerry ID login screen on the smartphone select Forgot Password.
  2. Enter the BlackBerry ID Username and select OK.
  3. Enter the answer to the password recovery question and select OK.
  4. A confirmation will display Your BlackBerry ID Password Recovery email has been sent toemail@domain.com or Instructions for resetting your password have been sent to your email address.
  5. Access the associated mailbox, locate the password reset email, and select the Change your BlackBerry ID password link.

    Note:
    The BlackBerry ID reset email will come from donotreply@blackberry.com. If the email is not found in the email account inbox, check the Spam or Junk folder
  6. When the password reset page loads, enter the New Password, Confirm Password, then clickSubmit.
  7. A confirmation message will display once the changes have been saved successfully.
  8. Moving forward use the newly created password whenever logging into the BlackBerry ID.
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