I have a few templates saved and when I go to change the photo or details it will say: Asure ID has encountered an unexpected error and must shut down. More details about the error have been written to the windows event log.
First, make sure you're running the latest release of Asure ID. The users of Asure ID 2009 are (as of this writing) entitled to a free upgrade to Asure ID v7 via their website (www.hidglobal.com).
Next, see if there are old database records associated with the problematic template that can be purged. There has been an issue with Asure ID in the past that, when storing photos in the Asure ID database, rather than pulling them in from a local directory with only a "pointer" to that file being stored. What occurs is the database size becomes excessive and Asure ID attempts to "pre-read" a large number of records when it opens to reduce program lag and response time. If the memory required to "pre-read" these records is very large (due to the size of stored photos), then it can overwhelm the PC and cause crashes of the program.
There is also a setting for the number of records the program will pre-read on start-up in the Options screen ("Max Records Query"), which can be reduced from the default 5000 to something under 100 with no perceptible performance issues to most users.
If the Templates are from a different program, it could not be responding/allowed with the program. Especially if you are using a trial / lite version.
Try to recreate, or even make a dummy template to see if Asure ID is working correctly.
It would be worth the look on the manufacturers website or a call to customer support. You want to determine if any critical updates have been introduced to the software. Your program may not have updated automatically.
Font settings can be adjusted for individual label templates and for the DLS application. Please note, changing the font settings for the DLS application will only affect the creation of new label templates. It does not change the font settings of any previously created and saved label templates.
Changing the Default Font Settings for Individual Label Templates in DLS
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