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Is there any possibility the phone is liquid damaged near the dock connector?This is the first thing the apple store will check. If so, you'll be on your own to finance a replacement @ $149 for a service part. If not and you're still in warranty you may be in luck.That said, a restore will be the first order of business in either case, so IF you can get it backed up... do so, and try a Restore as new device on your own... NOT FROM BACKUP. Then take it in and see...how to check for liquid damage externally: even slightly pink will be a YES... so get a light and check it out.
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