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We are FIXYA dot com. We are not Telkom. How can you NOT know where you are posting to!!
Phone them for balance enquiries, they are don't to discuss on a website with 11 MILLION annual viewers. You can also get your balance via text message.
The easiest means of obtaining account balances, says Telkom, is via its balance enquiry SMS system. Customers should send an SMS with their 10-digit Telkom landline telephone number, followed by a space and the account-holder's ID number, from a mobile phone to 012 321 0210. Feb 4, 2014
Did u log a fault on 10210? Did you get a reference number for the fault log? In the absence of this reference number you have no proof that it was ever logged. If you do have it, call 10210 again(from any telkom phone..its a free call so even a phone booth will suffice) and request an update using that reference. If that doesn't work.. visit your nearest Telkom store/office and express your concern in person..
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