An E11 error indicates a problem with the incoming water. The error will occur if the tub doesn't fill normally in about 8 minutes. This could be related to closed shut-off valves, failing anti-flood hoses, or debris in filters in the hoses or at the inlet valve on the washer. It could also come from a fault with the sensor that detects the weight of the washer tub, a problem with the reed switch that tracks water flow into the washer, the air tube that goes to the reed switch or a failure of the inlet valve. It can even indicate that the end of the drain hose is below the water level in the washer and is siphoning water out as the tub fills.
If no water or a trickle of water is reaching the tub, first make sure that the shut-off valves are open. Next close the valves and disconnect the hoses. Place the hoses into a bucket and check the water flow by opening the shut-off valves. Shut off the valves. Clean the filters, including those in the inlet of the washer. Reconnect the hoses or replace them with new ones if there was low flow. (Check the flow at the shut-off valves themselves with a similar bucket under the valve opening, if you can.) If these steps don't work, you need to replace the inlet valve assembly. It failed in the closed position.
If water is filling the tub normally and flowing out the drain, check the drain hose position. If the tub is filling and is held in the tub, then the washer isn't correctly measuring the water flow. Check the reed switch and that tubing by blowing into the tube. Replace a faulty switch and remove any blockages from the tubing. Check the wiring harness to ensure that the message got to the control board.
See
http://www.searspartsdirect.com/model-number/41741122310/0582/0153200.html for parts diagrams and price lists. You need the control panel diagram.
I hope this helps.
Cindy Wells
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