Tracfone customer service

You must contact Tracfone not fixya, we have no connection to them or tier business.

Contact Tracfone support for assistance.

Mark
Motorola Support

go to tracfone.com and you can get the number to call them and they can fix this for you.

It's possible you hit a secret key sequence to disable 3G or something. Or the tracfone billing system is messed up. Or your actual phone is broken. Try calling customer service at 1-800-867-7183 ?
and please decribe more about your phones

thanks

With TracFone, you not only need to have minutes, but also service time. Check your phone's display to see if your service time is up. (I have a Samsung TracFone and it tells the number of service days remaining, but my old Motorola showed an expiration date. Your Motorola model may show the date too.) You'll lose service if you don't add more time by the end of service date, even if you still have minutes. As long as you add some more airtime within a short time (I don't remember the exact number of days), you'll keep the same number.

If the phone shows you haven't reached the end of service date and you still have minutes left, there's some other problem that TracFone will need to look into. Their customer service number is 1-800-867-7183.

Hope this helps and that you're back in service soon. Thanks for using Fixya!

hi im Nar gurung i have safelink wirless free phone every month i get free minuts bt right now my phone service was disabled so how can i fixed that problem

i had the same problem i was pissed but heres the solution that helped me.

1. go to www.tracfone.com
2.then go to service & support and click on technical support
3.then enter your phones serial number in the "Report Technical Difficulties" box.(to get your serial number go on your phone hit menu,then hit prepaid,then hit serial number.)then hit submit.
4.then once you hit submit scroll all the way down to "prepaid disabled unit disabled".
5.then click contiue once you get there then just follow the steps along the way.

hopefully this works for you

Go here.... http://www.tracfone.com/case_select_action.jsp?nextPage=case_select_action.jsp&task=tech_support and enter your serial number.. then click on "Prepaid Service Disabled" ... It'll tell you how to fix it.

I had the same problem . After entering wrong code numbers,it disables the phone after four tries. The only way to get it back is to call customer service at 800-867-7183 . press 1 for english. the next menu
press 4 and the last menu press 5 to talk live to technical support. They will not ask you what you were doing to disable it.They will have you go to code feature off my prepaid menu and you must type in the 24 digit code they give you and then press ok.Then you are back in service with no charge. Hope this answers your question.