Hello. I am trying to maintain a Norstar ICS with what I believe is Call Pilot 150. I do not see anywhere what the mailbox # are. Presently it is a two digit system layout.

Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

Are You using a Startalk180 or Norstar Call Pilot 100?
To Change Passwords you will need to go into Admin Programming in the Startalk or Call Pilot.

Sounds like its trying to use the default greeting using you name from the company directory. I would verify that the mailbox greeting is in place (f981>admin>greet>rec>prime>).

Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (default is 1020000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.

Make sure extension is set for Call Forward/No Answer and that users mailbox is initialized.

You need to get into voicemail administration and reset the mailbox password. Open the mailbox (F981), enter the default password (0000) and the system will prompt you to enter a new password.
Good Luck!

Yes, you should be able to get in thru f 983 with the default password and begin setting up the mailbox"s, aa, etc.

Have all employees delete all messages from all mailboxes.

You need to do a reinstall of the VM

How to Change a Mailbox Password 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".