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Anonymous Posted on Sep 03, 2014
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Why wont my lock move/? I can hear the motor moving but lock doesn't move

Book says right door left door...I don't understand.

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  • Grady Turner Sep 04, 2014

    Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

  • Grady Turner Sep 04, 2014

    Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

  • Grady Turner Sep 04, 2014

    Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

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Grady Turner

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  • Posted on Sep 04, 2014
Grady Turner
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Try with your door open. Also be sure that you can operate it by hand. If not, the motor can't move it either.
Facing the outside of the door, if the hinges are on the right, it's a right-hand door.

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Anonymous

  • 1015 Answers
  • Posted on Aug 17, 2011

SOURCE: we have recently installed this

As long as you can hear it trying to engage the lock I would say that you need to adjust the strike plate in the door frame for a more precise fit' You can use your key to lock the door and see if you feel any rough spots when it is engaging the strike plate.One easy way to tell where it is hitting if you can't see it is to use a magic marker and mark the strike plate. Try to close the lock with the keypad after the ink has dried. If it is hitting the strike plate it should leave a mark in the ink so you know which way you need to adjust the plate.. You can either move the entire strike plate or you can use a rat tail or round file to make it fit. If you have a dremel tool they work well with a metal circular file bit.Hope this helps you. Thanks.

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