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Chances are its either the drip line or drip tray.. there is a drain to route the condensation pulled out of the fridge and freezer that leads to a drip pan underneat the unit.
Either the drip tray was not installed.. reinstalled incorrectly or the drain tube is leaking or no longer directed to it, or it's overflowing due to excess condensate.
humid air in the house. any time you open the fridge, house air is sucked in. when you close it, the fridge cools the air and moisture from the warm air condenses on any cold surface. also check to see if there is a gap in the seal.
these fridge have a heater in that black flaper to prevent condensation. It is probably not working or not even plugged...do they removed the doors when they delivered your fridge??? remove the uper left cap of the hinge, the connection is there...... the tech must check that piece if it is well plugged..
I have the same problem, and thermador stated there was a recall on the hinges. They are replacing the hinges to a newer stronger hinge that will pull the refrigerator doors in tighter. It took three different service companies to find the answer to this problem because I was told Thermador does not want anyone to know about this issue they have.
It's likely the door was inadvertently left open, and the cold air passages from the freezer have built up enough ice that the cold air from the freezer has no way to enter the refrigerator. Check the cealing of the refrigerator. If you can see or feel ice in the passages between the freezer and fridge, you can probably solve the problem by finding a safe temporary home for your food, and leaving the refrigerator unplugged overnight.
Check the seal of the rubber gasket, if there are improper seal of the magnet, pour hot water along it to soften the rubber. (be careful when handling hot water). When the rubber is soften, try to stretch it a little by pulling it. close the door and the magnet will keep the seal in place.
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