Won't steam clean , took apart and found hose to to cleaning pad disconnected also found long spring underneath hose but have no idea where it attaches. Need drawing showing where it belongs and trouble shooting guide if possible.
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Is the beater bar actually turning when the power is turned on? Sometimes the belt is fine, but something is jammed and keeping the beater bar from turning. What about the section behind the beater bar, but before the hose upright. I've found large pieces of paper jammed in here and then hair gets caught, ultimately blocking the whole system. Usually you have to turn it over, remove some screws and disconnect the belt and beater bar to get underneath. Just reassemble it in the reverse order to how you took it apart. Double check the hoses and run a "unwound" metal coat hanger through to unclog anything. Does the vacuum " suck" with the hose or tube up to it disconnected? If not you may have a motor that somehow got junk pulled into it. You can open this up as well and clean this out. Of course unplug it all before doing anything.
The recovery tank cover does not come apart. If it is rinse out, immediately after you use it, this should not be a problem. However, if it dries before being rinsed, the dirt sticks to the surface making it difficult to remove since the cover does not come apart. The easiest way, I have found to correct this, is to soak the cover in warm soapy water and then use long pipe cleaner or wire wrapped in pieces of paper towel. It is important to run clean water through the machine immediately after you use it. Not just for the recovery tank cover but also so dirt does not accumulate in the rest of the machine or hose. You can review the owner's manual at http://www.manualowl.com/m/Hoover/F5914-900/Manual/216537
I just took my wifes S3101 apart and found both inlet and outlet hoses clear, but nothing coming out of the boiler. I took the water side of the heater apart and found the outlet nipple clogged with dirt and sand. I'm from VA Beach and my wife uses tap water. After cleaning out the water side of the heater I had to drill out the outlet nipple, it was that plugged. Anyway, after that, I reassembled and it works fine. By the way, removing the casing screws was a lot of fun (not).
I was having the same problem. No steam out the bottom. I took the whole thing apart and cleaned it...inside and the mop heads. I now get water to the heads but steam is still coming out the sides of the unit and leaking. I took it apart again and this time had my husband look at it. He found a tube with a spring in it...the spring had punctured the side of the tube and was leaking inside the machine! I am really upset by this as the machine never really worked right from the beginning but I really did not know it was not supposed to work this way. Now the machine is over a year old. I will be calling tomorrow and complaining but am not very optimistic that they will do anything and from what I have been reading will NEVER buy another one!
I had the same prob and found this site off google looking for the solution.
I went back to my shark and took out all the screws, some don't feel like they were coming out but it came apart. Take a pair of pliers and release the spring clip holding the hose to the heat nozzle. Then pull off the hose. Then take a paper clip, unkink it so it's sort of straight with a curve to go into the hole . Shove it in and out to clean out the hole. I got my fingers blasted with residual steam so you should let it cool first. But I think the steam bursting out helped clean out the hole. Don't throw it away till after you try that..It worked great after that. All the best, Satch
I just recently picked one up on ebay along with 8 more pads for a little of 20 dollars. You can also go to their website (sharkcompany.com) and order it there. I think it's 13 dollars. You can also order the pads there as well, I believe it's 20 for 3.
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