Hello,
This sounds like a Scanner/Flatbed Problem. "The printer report a Scanner Error 5" This series of printers have a known problem
with this component. The scanner is failing to initialize itself. The scanner
does need to be changed by an Authorized HP Warranty Repair Facility. It is
possible that it may be covered under an HP Extended Warranty program. See
repair information VIA posted Link.
Cheers!!
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