Kenmore Elite Microwave Hood combination 721.86013010

William Miller

• 9179 Answers
• Posted on Dec 11, 2012

SOURCE: SE code on kenmore microwave hood

"SE" means you have a shorting membrane keypad, or that there is moisture, grease or other deposits on the control circuit board which is causing a short.

Is it possible that some spray cleaner accidentally got into the controls?

Direct spraying of cleaners on the keypad and steam from the cooktop can damage the controls.

I always recommend that you spray non-ammonia cleaner on a soft cloth (not a paper towel which can scratch) and gently wipe the keypad.

And I always recommend that you use the vent fan whenever you're cooking on the stove top to keep heat, steam, and grease out of the controls and door panels.

You didn't mention your model number, so my answer cannot be as detailed as usual.

On some models, you have to replace the membrane keypad itself by peeling it off and sticking a new one on. That's a pain, but usually cheap.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

On other models, you can order a new control panel frame assembly, which comes with a new keypad already attached.

That costs a little more but is MUCH easier.

There is a YouTube video here which shows you how to remove a typical over the range control panel assembly in under 5 minutes.

You can find helpful exploded views and and order parts at the Sears Parts Direct Web site.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.