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Dennis Hilton Posted on Aug 24, 2014
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Why won'tmy motorola photon q xt897 won't turn on and the screen stays black but when i plug in the charger the green light comes on how do you fix this problem ?

Why won't my motorola photon q xt897 turn on after i hit the power button but when i plug in the charger the green light comes on how do you fix this problem with the motorola photon q xt897

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  • Posted on May 03, 2016
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I got mine brand new few weeks ago and all of sudden won't turn on????

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  • Posted on Aug 25, 2014
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Dennis
Hold volume button down and plug into wall charger. Report what happens.
Mark
Motorola support

  • Tony Goreczny
    Tony Goreczny Apr 27, 2017

    Not sure If you will see this because of the age of the op. when this originally occurred I had an upgrade available, so I just moved on. However, I have broken my current phone, and I need to get thins one working again. I am having the same problem. Also, If I plug and unplug it, your logo comes up, then the phone shows level of charge for a few seconds, then goes blank. It does appear to be charging. I have done what you instructed in the post. These are my results:
    AP Fastboot Flash Mode (S)
    10.99(*) (sha-1defefb, 2012-09-20 00:57:56)
    eMMC Info: Size 8GB

    Device is LOCKED. Status Code: 0

    Battery OK

    Transfer Mode:
    USB Connected

    Fastboot Reason: Key pressed

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Anonymous

  • 234 Answers
  • Posted on Jul 08, 2008

SOURCE: Motorola V3x won't turn on

ok! battery is problem in your mobile! change the your battery! thats it!
thanking you...........
keep rating meee

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Ed Perez

  • 127 Answers
  • Posted on Oct 12, 2007

SOURCE: phone screen is black

With the phone off, hold * and # keys and then press power button:

- If your phone screen still dont show anything then the backlight or whole screen is broken and you would need to replace or make a technician to replace the screen.
- If your phone shows a boot screen with serial numbers on it, then you would need to re-flash or reload the phone firmware to recover your phone. For that you may need some special software, a PC and your phone's USB cable. You can find tutorials and guides over the web.

To get out the bootloader screen you need to take out the battery and the re-flash procedure delete all your data so I recomend you to download it with your phones PC software.

Good Luck...

Anonymous

  • 173 Answers
  • Posted on Mar 11, 2009

SOURCE: The screen is black. The button to make it come on

Have you tried to hold the POWER & SELECT button together for 10 sec. The phone should reboot

Anonymous

  • 2 Answers
  • Posted on May 05, 2009

SOURCE: my motorola razor stays frozen with a black screen

chang the lcd setrip and chek the lcd.

Anonymous

  • 3 Answers
  • Posted on Jun 11, 2009

SOURCE: Motorola Rarz V9 won't charge...pllzzz hellp mee!!

I have the exact same problem as yours for the last couple days, and FINALLY IT IS CHARGED last night using the USB data connection cable. I don't know the exact problem with other chargers, including car and regular outlet chargers, but it works with the USB connection from a computer. GOOD LUCK!!!

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