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What do I do about a message which says" no communication with computer" when I try to scan?

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What is the model name you are having this issue?

Posted on Aug 21, 2014

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SOURCE: canon MP780 wont scan

Download and reinstall scanner software and scan driver

Posted on Nov 01, 2007

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1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Scanner not working


    Hi Jkey !

    As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

    However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

    To check the communication perform the below steps:

    IF the printer is connected via USB cable, then perform below steps:
    Useful scripts For Windows XP:


    To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

    Follow the below steps to Scan using WIA
    1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

    2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

    3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

    If you are able to scan fine using the above steps, please write back to me along with the exact error message.

    With Regards
    Mike.

    Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

    1 Answer

    Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"


    This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

    Nov 28, 2008 | HP Office Equipment & Supplies

    1 Answer

    Scan Problem


    try using a lower resolution for your scan... also this is a known problem for windows vista what o.s. are you using?

    Jul 25, 2008 | Canon PIXMA MP160 All-In-One InkJet...

    1 Answer

    I can't scan anything from my MP 460


    had probs with scanning at first
    1.put doc in scanner
    2.push scan
    3.choose color or black
    4.press scan again
    thats what i did works ok

    Nov 15, 2007 | Canon PIXMA MP460 All-In-One InkJet...

    1 Answer

    Canon MP780 wont scan


    Download and reinstall scanner software and scan driver

    Nov 01, 2007 | Canon PIXMA MP780 All-In-One InkJet...

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