Linda Charlton Posted on Aug 17, 2014

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Dyson dc59 troubleshooting

My Dyson didn't pick up grass on my tile floor and after vacuuming my living room carpet, with 2 dogs, the canister was empty.

1 Answer

rugby prop

Master 595 Answers
Posted on Aug 18, 2014

rugby prop

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Have you checked the rotary brush at the front. Although IO dont have the same model of dyson I need to clean out the dog hairs that get wrapped around the main rotary brush which is easily got to by turning the catches with a coin under the cleaning head. They should have a little arrow or padlock symbol showing which way to turn them

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Anonymous

2702 Answers
Posted on Jun 25, 2010

SOURCE: Carpet

have a look at the brushes are they turning and if they are can you stop them turning if you tuch them with your hand??? if you can stop them turning the brush drive belt is slipping get a new belt and fit it,,
problem sorted!!!!

AskDyson

2572 Answers
Posted on Aug 17, 2011

Official advice and support for Dyson technology

SOURCE: My Dyson will not vacuum

Hi there,

Sorry to hear you're having difficulties using your DC24 on this particular rug. You may find the cleaner's powerful suction causes certain lightweight rugs to seal closely with the soleplate, requiring a little more effort to push.

Reassuringly, it sounds as if your cleaner is performing correctly, but if you have any further concerns about this issue, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

AskDyson

2572 Answers
Posted on Mar 06, 2013

Official advice and support for Dyson technology

SOURCE: how do i alter the dyson dc04 to use on hard floors

Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-rotate-with-the-power-on

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.co.uk

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