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Does this happen to everybody that you send the emoticons to?
Try using another keyboard, one that does come with emoticon also. Try using another message app, like Hangout, Viber or Telegram. I'm asking this because maybe the fault is not on your side.
Two things to try. Go through your contacts list and ensure that your contacts' numbers have their respective country code (i.e. instead of 912-555-1234, have +1-912-555-1234 for someone in the US). This is particularly important if your contacts are in a different country than the registered phone number on your Viber account.
Another option that kind of bypasses it: from the Viber messaging screen (the tab with the little message bubble), click the add conversation button (bottom left corner, looks like a message bubble with a plus sign). Manually input a phone number you know has Viber, including the +country code. Check the Add # button, then press Done up in the top right of the screen. You can now start a conversation with this number.
you must check the Viber ONLINE, get the support via ONLINE chat, and ask them for this program. However you must search in the Internet for another alternative.
God bless you
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