I can nor recive faxes. I can send out. comm error 244 I have one telephone line, with a splitter...one is for internet and other is for telephone. I have taken out the telephone line from the phone and plug into faxI can send fax...just not get them
From the service manual:
The user of the remote machine has pressed the Stop button on that machine, which caused the session to be prematurely terminated.
-Or-
The remote fax machine identified a feature incompatibility between the two machines and has terminated the session. For example, the product tried to initiate polling, but the remote machine did not support this mode of operation."
With this recommended fix:
"1. Confirm that the remote user is not inadvertently attempting a poll transmission from the product, instead of transmitting to the product. This mode of operation must be specially configured on the product. If poll transmission from the product is the appropriate mode of operation, confirm that the product has been configured for this operation.
2. Reconfigure the local fax machine to use different configuration settings, change the ECM setting to the opposite of the current setting, or select a slower reception speed."
My vote: it's a feature incompatibility and I would go for solution #2 first.
If thisd is happening with every fax to every number, there is a chance it is part of known problem with this model. I have had to change out the formatter board on several 305x printers the l;asty couple of months, and all of them were covered by HP's warranty or a tech bulletin. If the problem persists after trying the adjustement above, call HP tech support (1-800-HP-INVENT) and convince them that they need to get it fixed. The formatter is easy to replace: pop off the left cover and remove 4 screws and a lot of cables, so unless they ask you to take it to an HP ASP, you should be able to fix it yourself.
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