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There are a few potential reasons why the touchscreen on your Konka TV Android device might not be working properly. Here are a few things you can try to troubleshoot the issue:
Restart the device: Sometimes, a simple restart can fix issues with the touchscreen. To do this, turn off the device and then turn it back on again.
Check for updates: Make sure that you have the latest software updates installed on your device. Updating the software can sometimes fix issues with the touchscreen.
Clean the screen: Dust and dirt can build up on the touchscreen and interfere with its operation. Try cleaning the screen with a soft, dry cloth to remove any debris.
Check for hardware issues: If the touchscreen still isn't working after trying the above steps, there may be a hardware issue. In this case, you may need to have the device inspected by a technician or bring it to a service center for repair.
If you are still experiencing issues with the touchscreen on your Konka TV Android device after trying these steps, you may want to contact the manufacturer or a qualified technician for further assistance.
Go to this site for the instructions on how to do a hard reset on your tablet.
http://www.howtogeek.com/130611/how-to-factory-reset-your-android-phone-or-tablet-when-it-wont-boot/
Please repost this with more information on what your problem is. At this point, we have no idea what your problem is, it just says "Pen and touch screen".
Hope this helps,
Nathan Taylor
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