Dehumidifiers bucket empty but says full water leaking on floor

If water is coming out on the floor from your Comfort Site dehumidifier even when the bucket is not overflowing, there may be a few possible causes for this issue:

1. Improper Placement of the Bucket: Ensure that the bucket is correctly positioned and inserted into the dehumidifier. Make sure it is securely in place, and the water outlet on the bucket is aligned with the dehumidifier's drainage system. If the bucket is not properly seated or aligned, it can result in water leakage.
2. Bucket Seal or Gasket: Check the bucket's seal or gasket for any signs of damage, wear, or misalignment. If the seal is compromised or not making proper contact with the dehumidifier's body, water can escape and leak onto the floor. Clean the seal and ensure it is free from debris or obstructions. If necessary, replace the seal or gasket with a compatible replacement part.
3. Drainage Hose Connection: Some dehumidifiers have the option to connect a drainage hose directly to the unit for continuous draining. If a drainage hose is connected, make sure it is securely attached and there are no leaks or loose connections along the hose. Ensure that the other end of the hose is properly directed into a drain or receptacle.
4. Internal Drainage System: The dehumidifier's internal drainage system, including the collection tray or drain pan, may be clogged or blocked. Remove the bucket and inspect the drainage area for any debris, buildup, or blockages. Clean the drainage system thoroughly, ensuring that water can flow freely from the collection tray into the bucket without any obstructions.
5. Check for Excessive Humidity: If the dehumidifier is operating in an area with extremely high humidity levels, it may struggle to remove moisture effectively. This can result in excessive condensation or water buildup that leads to leakage. Consider using additional dehumidification methods or addressing the underlying humidity issue in the space.

If the issue persists after checking these potential causes, it is advisable to consult the user manual for your specific Comfort Site dehumidifier or contact the manufacturer's customer support for further assistance. They can provide specific troubleshooting steps or offer guidance based on their knowledge of the product.

It can have leaks from the condenser to the bucket. The piping and hoses should be checked all the way. Perhaps even replaced or at least cleaned. I don't think it is wise to do this yourself. Because in the system also can be algae, bacteria and viruses. And you need tools and skills to replace defective tubes, pipes or gaskets.

You have to be sure bucket is replaced exactly where it should go or the bucket will hold the switch in, thinking it is full. If you have a floor drain close by,remove the bucket and set the dehumidifier over or next to drain so water will go down it,then you don't worry about bucket getting full.If it doesn't run with bucket off, maybe defective switch. unhook wires to the bucket switch and hook or tape together,if dehumidifier runs then switch is bad. UNPLUG FROM OUTLET BEFORE DOING THIS. IF YOU DON'T UNDERSTAND ELECTRICITY GET QUALIFIED HELP!!

Hey friend, thanks for your post!

It sounds like your dehumidifier needs to be professionally cleaned. What could be causing the problem is a buildup on the inside of your dehumidifier where the water drains out and it is causing the water to not drain properly. Additionally, I would check to verify that the drain hole is tightly secured with the plug. I know you stated that the bucket is not leaking but have you removed it to verify? Please comment back if further assist is needed. -Matt

Mine is doing the same thing. The bucket is dry and the floor is flooded, so it is not an inability to condense, and it is not that the bucket has overflowed, and the bucket does not have a leak. It had been working great and then this suddenly started happening, it's as if the water is not flowing along the proper route and instead is gathering behind the bucket.

Hi there,
The unit may need cleaning. You can contact Danby customer service (1-800-263-2629) to get in contact with a technician.
There may be something clogging the passage to the bucket and the water is finding the path of least resistance.
As well, it is important to remember to clean the filter once a month.

dehums remove humidity from air inside unit the evaporator sits in drain pan , drain pan has some sort of line or tube witch leeds to the internal collection or bucket thats what you slide out and empty when its full , ther is some sort of sensor or float switch that lets you know wen full make sure unit is draining properly inernaly and full system is working properly

The clog is not in the hose. It's in the hose connection tube inside the unit. To unclog it use an 18" long plastic Zip Tie or something similar that is flexible and will fit into the hole. NO wire coat hangers though. Gingerly work it into the hose connection hose, until you reach a bend in the tubing. This is the tricky part, as you have to get past this bend. Be careful and work it past the bend. Once the Zip Tie bottoms out or you run out of Zip Tie, slowly pull it back out while rotating it. This will dislodge the clog. Once the Tie is almost all the way out, be prepared for water to follow.

One other thing. If the unit stops operating check that the bucket full light is illuminated. If it is remove the bucket and empty the contents and then check the seal between the hose and the drip tray. If there is a small leak then replace the hose gasket and re-tighten the hose.

FYI - Your humidifier does not have a pump. It relies entirely on gravity to drain, when you use the hose connection.

That should solve the problem.

sounds like the drain line might be clogged, with a piece of wire stick it in the line and see if it clears it. Hope this helped tim

I Have an LG Dehumidifier and water has leaked out to the basement floor, it has a hose that drains into the floor