We have verified that the washer is level and balanced, so that isn't the cause. The washer has a loud sound, more a roar than a whine, that builds as the cycle gets faster. What can I do to fix or further diagnose?
There are bearings on the drum that go out and sadly on the WP Duets, they aren\'t replaceable. You have to purchase an outer rear drum and replacing them is annoying. There are lots of youtube videos but unless you find a used one for parts, you will spend about $300 just on the drum and the labor for it will be ridiculous.
SOURCE: Whirlpool Duet HT GHW9400PL0
Thanks to Coldcut and several others, I have followed the trail of problems and solutions and successfully fixed the annoying (to say the least) FDL and F11 error codes issue on my Whirlpool GHW9400PL0 purchased in 2005, broken in 2008. I too was extremely frustrated with a load of wash taking 1 or 2 days to complete. Some of the fixes (unplugging the washer for an hour, simultaneously pressing start and cancel) worked temporarily, but eventually I had to call for service. Before that, I fearlessly took the door lock unit apart (not recommended) and reinstalled it. It did not work. I ordered a new door lock. It did not fix the issue. Coldcut already knew that would not work but I tried it anyway. Not a big ticket item and I was afraid to muck with the CUU circuit board.
The whirlpool service center sent a repair guy out within the week, but he failed to show on the scheduled day. Calls to the service center confirmed that he was on his way. An hour late, the service center confirmed I was next on his schedule. Two hours later, I asked to speak to a manager who listened to my compaint and informed me in no uncertain terms that they did not care about customer satisfaction and would not be interested in monitoring their repair partners. I am so glad I took a half day off work without pay to wait for someone who did not value my time. I told the service center I would never buy another Whirlpool appliance and they politely told me that "it was my decision". Indeed.
The repair guy showed up the next day (another no pay day), asked me what the error code was, checked his computer, and informed me I needed a new CCU at twice the price of major online parts suppliers. I sent him away after paying the $80 service fee, and ordered a new CCU online.
With the new CCU on the way and nothing to lose, I took the CCU out of the machine. gaga24008 had wisely advised to be careful prying the board out of the case (thank you) and following Coldcut's instructions I resoldered the relay legs with my circa 1968 Wen soldering gun. Put everything back together (I had previously removed and replaced every connector in the entire machine) and waited for the 6 whimpy relay clicks to prove it didn't work-- but it did work! I've completed 15 or so loads of wash since, and no problems. I'm hanging on to my expensive replacement CCU just in case. I'm wary of the postings which refer to immediate problems after installing a new CCU. My next step will be to hang the dang thing by a bungy cord. Thanks to the many people who have posted solutions to this aggravating issue. I'll be visiting FixYa for any future issues with my tools and appliances.
SOURCE: Off-Balance Duet Washer
spin basket surport is defective..put unit in spin without clothes do it bang and clang,,sound like train ,or airplane,,if so contact whirlpool your under warrranty for spin basket..onthejob
SOURCE: washer sounds like off balance during spin
old duets have nut on rear pulley that becomes loose. remove rear panel and tighten nut. check while spinning by hand if pop is felt. if it rotates smoothly then you may need new shocks on tub
SOURCE: Duet Washer rattles and knocks when spinning
you either have a broken shock or the spider gear is gone,take off the bottom panel and check out the shocks,if it's the spider gear it's time for new washer,it's around 500 bucks for new gear,to much detergent used over the years eats at the metal
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