This unit was installed in 2002. Suddenly when it's closing it may reverse when it's about 2 inched from the floor, sometimes it hits the floor and reverses and sometimes it works fine. The sensor light is on and steady when the door is closed. The manual said if this happened to decrease the down travel. I did, but it didn't help. I disengaged the door from the electronics and operated it manually. I noticed it was much more difficult for me to raise the door, but it was easy to pull down. Any suggestions?
Deb, that reversal is a child safety device - if the bottom edge of the door detects contact with any object, it'll immediately reverse so it doesn't kill a child. Or a cat, dog, whatever.
The opener mechanism should have a stop switch that prevents the door from closing hard against the floor - that stop switch needs to be adjusted so that the door will stop JUST before hard contact. That'll take care of it "bouncing" off the floor & reversing. As to it reversing before it touches the floor... examine both guide rails closely to see if there's any obstruction that the door's bottom edge may be contacting to trigger the child protection reversal switch.
209 views
Usually answered in minutes!
×