Question about Maytag Neptune FAV6800AW Top Load Washer

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So i replaced the clutch in a neptune and it the washer makes a grinding sound now.

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: grinding noise

The Neptune bearings are an interesting breed... Maytag wants you to replace the whole outer tub which includes the bearings installed for $180 or so. You can replace the bearings yourself. See www.tonytool.com to see how it is done. The tool costs $379 or so... but it is designed for the service tech. not the d.i.y.er. But watching the video can give you an idea of how to do it yourself. The bearings were available on www.neptunewaxmotor.com for about $35.00. You will also need the Maytag seal kit 12002022 to complete the job whether you decide to replace bearings or the outer tub.

Posted on Jan 05, 2008

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SOURCE: uC code on may Maytag Neptune Washer FAV6800WW

Continuous Unbalanced Circuit. Improper signal from Tub Displacement Sensor.
Wet Clothes • Very small clothes loads can cause unbalanced loads - add additional towels. • Excessive suds may have been present. • Check Tub Displacement Sensor connection and main harness connector at machine control board. • Check Tub Displacement Sensor for 0 to 3.0 Volts DC output voltage between ground and the board input. Check for 12 Volts DC input voltage between the ground and the board output. Only check for voltage at the Tub Displacement Sensor. Do not perform a continuity check. See Tub Displacement Diagnostics • Excessive motion was detected in spin Run Quick Spin Test with an empty tub to check Tub Displacement Sensor and machine control board. • Check for restricted drain system.

Posted on Jun 18, 2009

dh1200s
  • 335 Answers

SOURCE: uC code on my Maytag Neptune Washer FAV6800WW

I would not rush out and buy a Motor Controller just yet. I can’t see any technical reason that would link the Motor Controller to dc/UC error codes related to unbalance condition you experiencing but I could be out in left field. Can you elaborate on your clutch work? New clutch assembly installed ie new clutch pulley, what I call the Spinner Shaft coupler as seen in my clutch repair/replacement post. Did you replace the upper oneway roller clutch bearing if used and the clutch pulley mounted oneway roller clutch bearing? I assume the wash tub is banging around before throwing the UC or dc error can you let me know If you are not throwing dc/UC errors associated with large tub swings? Could you lift the top of the washer and with an empty wash basket start a Spin Only cycle and watch the tumblers closely at the start of the spin cycle. The tumblers should rotate a very small amount as the large wrap spring comes under tension in the clutch pulley with the CCW spin rotation of the wash basket. Those tumblers should not rotate more than 1/8 of a turn as the wash basket starts the spin cycle with CCW rotation. Can you verify the tumbler rotation action for me as spin cycle starts?
Did you check the Tub Displacement Sensor? It’s in the Service Manual. If you haven’t can you give this a quick check?
3.0 Tub Displacement Sensor Diagnostics check.


It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.

3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”


3b. Press the Super Wash key display reads “in”…something like that.


3c. Press Delicates the Display will show “UC” (Unbalance Closed).


3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).


3e. Press Hand Wash.


3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.

Let me know if I can help. Rich

Posted on Jun 19, 2009

FAV6800AWDIY
  • 526 Answers

SOURCE: I have a Neptune TL FAV6800AW Washer that makes a

Hello mjloomis, See this post for my Clutch Maintenance/Repair DIY step by step process. I always suggest the TDS check before you drop the clutch out. The grinding noise may be coins or some other debris under the tumblers. The tumblers can be removed just follow the Service Manual for the FAV6800A/FAV9800A. The SM fails to mention the Torx driver size to remove the tumblers it is a #20 Torx bit/driver. I would start there, then the TDS check almost all the time the dC/uC unbalance errors are caused by the One-Way Roller clutches slipping in spin cycle causing the tumbler movement during wash basket spin up which causes the dC/uC error to shut down your machine?..that also tells me the TDS is OK other wise your machine would shake itself apart. Still recommend the TDS check good practice getting to Service Mode. I recommend a replacement clutch thai I use in my machines. You may get away for a while with a clutch clean up. When I get home this evening I have some additional info regarding testing the One-Way roller clutches for slippage. Tub Displacement Sensor Diagnostics check. It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM. a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads ?00? b. Press the Super Wash key display reads ?in??something like that. c. Press Delicates the Display will show ?UC? (Unbalance Closed). d. Push tub to the back right corner of the machine the display should change to ?UO? (Unbalance open). Release tub and the display will show ?UC? (Unbalance Closed). e. Press Hand Wash. f. Pull tub to the front left corner while pushing the tub down the display should change to ?UO? (Unbalance open). Release tub and the display will show ?UC? (Unbalance Closed). You can power down the machine and remove the 3 #15 torx sheet metal screws from the back of the console and pull the Troubleshooting guide out if a Friendly Maytag Repair man has not removed. It has the wiring schematic which is handy. I have PDF schematics if you need. You can drain the excess water out of the wash tub in Service Mode; Process slightly modified from the SM; Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads ?00? Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key. Post back if you have questions, I help you thru the DIY fix if you want to save some $$$....Rich

Posted on Dec 05, 2009

FAV6800AWDIY
  • 526 Answers

SOURCE: I have a Maytag Neptune washer FAV6800AWW that I

Thank you for posying your model number.

I believe you may have debris under the tumblers maybe pocket change. Removing tumblers is a fairly easy job. I would start there and see what you find. A number of forum members have had this issue.

The Service manual has the procedure for tumbler removal starting on page 3. It’s not difficult to remove them the manual doesn’t call out the Torx driver size required for tumbler removal. You will need a number 20 Torx driver to remove the screw for tumbler removal.


The Service Manual for reference. Sears Parts Direct for reference

I have a procedure for clutch maintenance/repair for the FAV6800A/FAV9800A. I have helped a number of owners with the process. The other high failure item is the Left Hand Lid Lock causing OP,OD,FL errors. I or someone on the forum will help with other issues.

Post back if you have questions….Rich

Posted on Dec 25, 2009

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The DC error code is 9 time out of 10 caused by a Clutch Pulley malfunction. The grinding may ne Outer Tub Bearings but need more info. Open the Washer Lid. Spin the wash basket CCW. Do you hear and grinding noise?

The noise may be coming from under neath the tumblers. Further troubleshooting is required.

Do you have basic DIY mech. skills and do you want to save your $1K machine?

If so Google Neptune TL Washer FAV6800AWW

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.


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2 Answers

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Hello gwatson01,
Wondering if you could rate my clarification request as a solution? I joined this forum as a owner DIY’er to help other owners. The machine is just too expensive to junk and as you found fairly easy to work on. As a forum member as you I receive no compensation for my support to other owners. Thank you in advance for your support. Rich
My solution;
I’m an owner/DIY’er of the machine. Please take a look at this post and see if your mechanical noise may be coming from underneath the tumblers, maybe some coins grinding around under the tumblers. If you think it is take a look at the service manual link in that post. It will take you thru the tumbler removal process, see if you feel comfortable with the process, the manual does not call out a #20 Torx driver is required to remove the tumbler.
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The 1st link I sent you to shows that this owner had issues after the coin removal. I would also like you try a Spin Only cycle with no clothes in the wash basket. Can you let me know if that cycle runs with no noise? We can’t totally rule out an issue with the clutch/transmission components with the info supplied so far. To help you remotely diagnose this issue detail information is needed. Let’s try to sound isolate the grinding noise source location. Follow all safety rules in the Service Manual. If you don’t feel comfortable to proceed I would recommend you call in a qualified FAV6800AWW repair service for support.

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