This is a mechanical problem...
you need to refresh the settings on the printer.
Follow this steps to make your printer working
*Clean all the toners manually.
(make sure that the printer is on)
-get a clean wet cloth/ cotton swab.
-take out all the ink cartridges in the printer.
-use the wet cloth/cotton swab to clean the
electrical contacts on the ink cartridge it self.
-when your done cleaning all of them, put them in a warm area and make sure that it will not leak.
-go back to your printer then, take out the
printhead (the one that holds the inks) then you need to clean the electrical contacts as well.
after you cleaning those toners put them all back to the printer.
click here to view the video clip on how to put back the printhead.
click here to view the video clip on how to put back the inks.
close the cover. (the cartridge access door)
when your done doing it, proceed to the next step.
*Power cycle the printer
-turn off the printer.
-unplug the
power cable at the back of the printer.
-wait for 1min.
-plug the power cable back in.
-turn on the printer
*Clean the toners using the control pannel of the printer
-press the
Setup (wrench icon) button
-keep on pressing the right arrow key then, look for the "tools menu"
-under tools menu look for "clean printhead"
-after your done cleaning it and its ask for level 2 cleaning process, please do so.
-after cleaning press the setup again, look for tools, then look for align printer.
-after aligning it, you should be getting the message
"Alignment Successful"
Note: If your still getting the message "
alignment failed" contact HP printers support department 1-800-474-6836.
Congrats in advance! :)
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