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If you did not replace the firmware,or try and hack the phone then it just died. Nothing last forever. This just means that the light did not die, but the hardware that holds the firmware could have went bad. You could contact moto and see if they will fix it cheaper than you can get one off e-bay. You only have 8mo left till your contract runs out. Do not use the upgrade through the carrier,or you are getting robbed. Either wait till it runs out and start a new one or go to www.wirefly.com, you can get the same exact contract through the same carrier but get a way lower price on the phone,unless the phone you want is free. You could have someone try and reflash a new firmware on the phone, but I don't think that is the problem. Hope moto does something for you.
I can't tell you how many times this phone has frozen, and unless you've been using a sync program, you're out of luck.
You can do a hard reset, which resets the phone to factory settings by removing the battery to shut down, then put the battery back in. Hold down the middle key on the silver directional pad while powering on. It takes 5-10 seconds but you will see the "Master Reset" option on your screen, follow the directions.
Try first removing the battery for ten minutes, and see if you can reset the phone. See if you are still able to connect and do a software update on the phone.
If the phone is totally frozen you will need to flash the software inside the phone or to delete specific system entries. This job is better done by a technician. Go to a local repair shop and ask the fee to reinstall phone software onto your frozen Razr, usually it is not an expensive job.
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