This is a brand new machine and it will not pull the soap into the machine. The correct nozzle is being used and the proper soap. I have even filled the plastic tube with liquid and it will not move in the line.
Hello,
These units use a venturi to inject soap, where the tube goes onto the brass barb, that should unscrew and there is a little ball bearing and spring in there that sometimes stick when thay have not been used for a little while, if you clean the ball bearing up with some steel wool and lube it up and reassemble, 9 times out of 10 this will rectify your problem
Hope this helps,
Brad
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