Anonymous,
Look very closely at the area of Jamming don't just rip out the paper without investigating where the edge of the paper has moved through the printer for your clues to solving the issue.
Good luck.
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If it jams every time, remove the duplexer and look for a piece of paper on the metal plate as the paper feeds out of the duplexer and back into the machine. Also use a file folder to push any jammed paper out from inside the duplex module.
Hi the main problem for wc3635 and wc3550, when copier is showing that Jam is in duplex is the broken duplex sensor lever Change the lever and problem will be solved.
See page 75 of the attached user manual on how to remove a duplex paper jam. If you can't find a paper jam in the duplexer, simply remove the duplex assembly (power off the printer, then power on) and see if that resolves your issue.
The document I was thinking of referred to fuser wrap jams. I did some quick checking of duplex jams though and this might give you some guidance to check for.
These errors refer to jams when repicking to print side 2.
Cause
Solution
The spring of the duplexing media-repickup-sensor lever is unhooked
Check the spring and place it in the correct position.
The duplexing media-repickup-sensor lever is damaged
Replace the duplexing feed unit.
Poor contact of the duplexing media-repickup-sensor connector
Reconnect the connectors of the duplexing media-repickup sensor (J1945), intermediate (J1909, J1950) and the DC controller PCA (J4105).
The duplexing media-repickup sensor is defective
Check the duplexing media-repickup sensor by the sensor monitor mode. If the sensor is defective, replace the duplexing feed unit.
Poor contact of the duplexing repickup-motor connector
Reconnect the connectors of the duplexing repickup motor (J1771), intermediate (J1908, J1939, J1941) and the duplexing driver PCA (J4104).
The duplexing repickup motor is defective
Replace the duplexing feed unit.
As you face the printer, walk around to the left side. You will see the power switch. Above the power switch is the duplexer. It pulls out. You said the duplexer is jammed, so you might not be able to pull it out.
Is the duplexer jammed or is there paper jammed in the duplexer?
HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.
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