No suction in hose - Dyson Dc 41 Ball

Hi there, it's Jack at Dyson.

If your DC41 Animal has no suction from the hose, it's likely there's a blockage somewhere in the wand, hose or changeover valve. For help locating and removing this, please follow the steps shown in our Support video:

It's also a good idea to give the filters a wash - this should be done at least once every three months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them.

I'm confident following these steps will resolve the issue, but if you'd like any further advice from our experts after giving this a try, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).