hi johnni,
the puk or the pin unlock key is when you entered the wrong pin on the phone more than 3 times. To unlock it, you better call the customer service of your provider, which is vodafone, and ask for your puk. Accessing your puk is free. The vodafone site has an option to access the puk, just visit the vodafone site (example, if your from australia, vodafone.com.au then click on self service, then click on manage mobile settings online (including PUK), then click on learn more to activate your sim card using your PUK.
There are 3 ways to accessing your puk: the first is thru online:
Register and/or login at My Vodafone. Once you've logged in, navigate to the My Vodafone menu (top of screen) and select 'My Phone Setup' then 'Settings Summary'. The PUK code is located under Mobile Information
second is thru email, on the contact us section provided on the site of vodafone
third is thru contacting vodafone.
once you have your PUK, enter the code on the phone, then you will be prompted to enter your chosen pin (4-8 characters) then re-enter your chosen pin then your phone should be working.
please take note that some motorolla and sagem phone require you to enter **05* before the PUK
code.
many thanks,
nina
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