How do I check on an order I place July 24,2014?

Good morning Deborah.

The route to satisfaction will depend on the circumstance of expecting the sausage attachment. If the Mixer was supposed to have the attachment included in the same box, your best bet is to call the manufacturer help line and just say you have a missing part. Get the UPC/bar code from the box, and be ready to quote back any printing on the box like 'Includes Rock Crusher, Turnip Turner, and Sausage Attachments'. It's not all that uncommon for boxes to be mis-packed, especially if it's being done by new-hires brought on in anticipation of holiday sales volumes. Most manufacturers will be pretty cooperative in getting missing parts sent to you.

If the sausage attachment is a separate item, say included as a special deal of 'buy the mixer, get your choice of sausage maker, cheese grater, or kitchen fan attachment' and this was shipped to you, it's pretty likely that the accessory part was shipped separately, and possibly not even from the same place. Call the vendor you bought from, tell them the situation, and ask them to confirm shipping. Sometimes, a special may generate more enthusiasm than expected, so the answer might be 'um, we sold out on the sausage maker, it'll ship in 2 to 3 weeks. Some places will be proactive in contacting you about this sort of thing, others will 'notify' you by changing the response to tracking inquiries from 'shipped 2 days ago' to 'backordered'. If you bother to check.

I recommend calling over e-mailing, if possible. Make sure you ask the name, or employee number, of anyone you talk to, so that you have a record of names, responses, and such in the event you need to escalate up through supervisors or managers.

Good Luck!
D

Garage sales or thrift stores is what I would be looking for.

The attachments function on my MWeb mail is not corresponding

Check that you have put the carbon brushes in correctly, they are "keyed" on one corner so will only work one way. Look in the hole with a torch to see the blocking corner in the bottom.

Hello,

I was quite surprise that I couldn't find any reference to parts on the Kitchenaid website for the mixer except for a phone number. Here is there site if you want to call them: http://kitchenaidpartsonline.partsquik.com/

Better still, here is a site I found that are filled with parts for the Kitchenaid Mixer:

http://www.goodmans.net/d/332/kitchenaid-mixers-parts.htm

And here is a direct link to their gears, electric, and misc parts:

http://www.goodmans.net/d/933/kitchenaid-stand-mixer-repair-parts.htm

I hope this is helpful. I am not a professional repair person only someone paying it forward after seeking answer to a problem of my own. Good luck.

Sarah,

Ocala, FL

SDBARBAS - You might try using the very easy "Hobart" smartparts webapp on the Hobart website. Cut and paste this into your browser Address line: http://catserv1.itwfeg.com/Hobart-Root/items.cfm, which is the parts list and an exploded view of the assembly for: Planetary, Tumbler and Agitator Shaft Unit Assembly. Go to Item # 64, and select "Add". The screen will change to 'Parts Selected'. Increase Qty to 4, hit "Update Quantities" and then hit "Confirm Parts Selected". On the next screen, select "Find Service Office", and follow the instructions on that pop-up window. You should be able to find a Hobart Service Office in your area that can price out your 4 tumbler yoke and shifter pin assembly. Good Luck... I hope this is helpful.

You can visit http://www.prodprotect.com and click on the Name Brand of product, under Parts & Accessories click on the Contact Us. Once this page has loaded, click on the link at the top of page that states 'To order accessories click here'. If the model or part is not listed on the website, then call 1-800-738-0245 (Monday-Friday, 8:30 a.m. to 8:00 p.m., ET) for price and availability. All major credit cards are accepted. Have the model number of your product when placing the call.

Or you can visit www.fox-international.com or send an e-mail to [email protected].

check keys on all shafts and bottom planitary nuts tight Hobart keeps there service manuals to themselves. also you need to know the version you have. they have been out over 45 years and many changes

I found out from a Waring rep that the motor housing includes the upper and lower units. The company I ordered the housing from didn't include the upper unit. Waring's solution was to return the lower housings and re-order the housing unit from a better company. I haven't heard from the company I ordered it from yet although I've sent them several e-mails.

My solution was simple. I cut the lower units so they'd fit as an upper unit to replace the upper unit