Forgot my password and recovery answer
Go through this complete guide http://docs.blackberry.com/en/smartphone_users/deliverables/27236/amc1343243247856.jsp for your id password recovery.
SOURCE: Hi, I forgot my blackberry ID password and used 6/10 attempts already. What must I do?
call the phone place and them for it
SOURCE: I have forgotten my answer to blackberry recovery
1: Have the user install Desktop Manager 4.7
2: Have the user open a command prompt and type the following and hit Enter: CD X:\Program Files\Common Files\Research In Motion\AppLoader
(Where X is the letter assigned to the root drive. 99% of the time it will be C:\ but it can be verified by double-clicking on My Computer.)
3: Once you are at the above path, connect the device and type the following in the command prompt and hit Enter : loader.exe /resettofactory
4: ***Note: If the Application Loader wizard appears, the switch was not typed correctly, cancel it and retry the command ensuring it's typed correctly***
5: ***Note: If the device has a password, another command prompt window will open requesting the password. Exhausting the number of Password Attempts will trigger a Wipe but it will not remove the IT Policy. ***
6: After entering the correct password and hitting Enter, Application Loader will proceed to wipe the device, including the IT Policy. All data will be erased!
Good Luck!
SOURCE: I forgot my blackberry id password
You may want to check YouTube on how to reset bb. I had this problem a while back. I do not remember how I did it but I think it was through YouTube. Try it.
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