I presume that you are talking about an automatic needle threader? In this case, first of all check that the needle is correctly in place -- inserted all the way up as far as it can go. Then manually turn the wheel so that the needle is in the high position. If this doesn't fix the problem, then maybe your needle is bent, so replace it.
SOURCE: i dont understand what it means by...
I beleive what they are asking you to do is to bring up the bobbin thread to the top of the throat plate( which cover the bobbin area, to do this you hold the top thread end and manually turn the wheel to engage the bobbin thread and bring it to the top of the throatplate, now you should be ready to sew
Maryann Sosewhappy
SOURCE: Machine was working fine.
Check the tension on the top thread - this sounds like the top tension device is not engaged or has broken.
Lower the pressure foot and pull the top thread from just before the needle, it should offer resistance to your pulling. If not, check the tension device, rethread and ensure the thread is pulled between the tension discs.
If no joy, then perhaps a trip to the shop is in order, the tension spring/device may have broken.
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