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Anonymous Posted on Jul 18, 2014
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Printer problem Error & drum light both on. Replaced drum but get same results

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Reuel Teoh

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  • Expert 411 Answers
  • Posted on Aug 20, 2014
Reuel Teoh
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Joined: May 22, 2008
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1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
2.Replace the drum unit and toner cartridge into printer.
3.The Drum LED continues to blink if the drum counter was not reset when you replaced the drum. We need to reset this now!
4.Open the front cover of the printer
5.Press and hold down Go button for about 4 seconds until all the LEDs light up.
6.Once all 4 LEDs are lit, release the Go button
7.Close the front cover.
8.Your drum is now reset.

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I have replaced the drum cartridge on a c1618 docuprint and the printer has an error light requesting the drum be reinserted. reinserting the drum is not removing the error.

  • Xerox FX DocuPrint C1618 PCL6

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