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Anonymous Posted on Jul 17, 2014

How do I pick up a call at another extension?

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Dave Mattern

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  • Contributor 27 Answers
  • Posted on Jul 18, 2014
Dave Mattern
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Joined: Feb 12, 2013
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This is not a 5330 question but a system question. This phones will work on more than 1 system. On a Mitel 5000 or Inter-tel 5000 system the feature code is press the digit 4 then dial the extension number. Hope this helps.

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My company has an Avaya phone system that uses Partner 18d phones. When you pick out the receiver the phone would go to one of our 4 outside lines, but recently on ext. 10 when you pick up the receiver it...

http://dstech1.com/changing-the-line-that-is-picked-up-when-you-lift-handset/

All releases of Partner
Lets say that you currently pick up line 1 to make an outgoing call, but you want to pick up your last line (in this case we will say we have 6 phone lines).
This feature is called "Auto line select"
To program Auto line select:
From extension 10 or 11:
Press feature 00
LEFT INTERCOM
LEFT INTERCOM
RIGHT INTERCOM
Enter the extension number of the extension you need changed.
press ** (start, star)
Then the order you want the lines to get picked up
Then ** (star, star) when done
When finished, press feature 00 to get out of programming.
So, in this example I would enter my extension number (22) and press ** (star, star) and press line 6, line 5, line 4, line 3, line 2, and line 1. Then I press ** (start, star) to signify that I am done programming Auto Line Select. And feature 00 to get out of programming.
Easy as pie.
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Avaya / Lucent MLS-12D Partner MLS12D Display Phone - BLACK: when A user picking the Avaya phone up, user don't...

get more lines.
Or check Auto line select.

From ext 10 or 11:
press feature 00
press left intercom twice
press right intercom once
enter extension number
press **
then press the lines in the order you want them picked up (line 5, 4, 3, 2, 1 then the intercom )
press**
press feature 00 to exit programming.

When the extension picks, it will pick up line 5. If 5 is busy, it will pick up line 4 , etc....
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How do I get "call pickup" to work on a KXTES-824?

Two of the above codes work for me, so let's figure out what you're doing. First of all, did you convert the intercom calls to ringing on all calls? If I have auto answer turned on, I can't pick up anything.

If the phone is ringing, I can use 40 and 41xx to pick it up. I can retrieve a call from hold by dialing 53x where x is the line number on hold (just in case you're trying this with a cordless or single line set).

By default, all extensions are in pickup group 1, but 41xx directed call pickup will always work if the Call pickup deny is properly set as you indicated

Carl
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Ring back on 18D

If you have enough voicemail boxes go to ext 10 or 11
Press feature 00
Left intercom twice
#310
enter extension number
press 1 to assign
Feature 00
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check the voice mail ports. Can you dial them and have them answer?

Also check that each extension is programmed to hunt to voice mail in the partner programming
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You are on the right track but the extension number is not " 0 ". There is an extension number associated with the operator phone just as your phone may be " Extension 101". If you have a display phone have the operator call you and look at your display for her/his extension number then when their phone is ringing, pick up your handset, dial 4 plus the extension number of the operator. Let me know how it works out. .....Mitelmike
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I want to pick up incoming calls from another extension

Yours may be different if your TA-308 is not a U.S. version, but the family is generally 40 picks up all calls in your group and 4+the ringing extension will pick it up. Just in case they have call pickup deny set (721) you'd have to cancel it with 720.

Carl


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Cant retrieve incoming calls from someone elses extension

Of course you picked the feature with conditions :-)

From the intercom 40 picks up any incoming call. 4* picks up trunk calls, and 41 plus ext number picks up a specific ringing phone.

The condition is that an extension can block call pickup by dialing 7201.. 7200 clears it.

Carl
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By default, the phone connected to the first extension is the master phone and the only phone that rings.

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Try *41 followed by extension number
OR *40 followed by group number eg 00 or 01
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