Leviton R71-N7599-0RI 15 Amp SmartLock Pro Slim GFCI Receptacle, Ivory Logo
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Rick Novak Posted on Jul 18, 2014

Why is the GFCI outlet getting power, but still not working?

Socket had been working - then stopped. Decided it must be a faulty GFI socket as black test button and red reset buttons were both pushed in. Replaced GFI socket- tested as getting power- but when we plug into it - not working. Also the light switch close to this outlet that runs the lights above sink are involved with this issue - as they are not working now as well.

1 Answer

A

Anonymous

GFCI's have 4 terminals. 2 marked Load, 2 marked Line. The black and white wires from the power supply MUST be connected to the LINE terminals. The load terminals is where you connect the outgoing circuit (i.e. plug, light etc). Anything connected to the load terminals will be controlled by the GFCI, so when it trips everything on that circuit will go off until you rest it. The other light/switch cannot be connected to the GFI if you want the switch to control it separately.

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2helpful
2answers

Can a fault in a wire upstream from a GFCI outlet cause the outlet to trip?

no GFI age,maker or model told... (some have evolved.)
as do some on other countries, NONE TOLD so, generic answers you WIN>? (gin)
no, only it and the drownstream jacks.(if wired as gfi extensions)
or if the home as a bad green wire ground sure.
call and electrician and fix it.
or test all things on the circuit 1 by one on the main GFI outlet
see what appliance trips it 1 by one, all other not connect.
easy no? IDK what you have there so , can only say simple tests.

on good circuits, ground and neutral most not go to differential volts.

some gfi can tip if 2 thing fault
if normal line current is exceed on neutral line it trip\
think water in a hand hair dryer ,oops
and some can see green wire leakage too and is not allowed./
if the energy used by the load is the same as the outlet power input
that is good , if not , it fails. (means and ******* power leaks is present and super dangerous to humans or even pets)
I like this drawing (amazing quality ) here.

https://www.westernautomation.com/wp-content/uploads/2016/03/GFCIs_For_AC_DC_Systems.pdf

in my USA home my 200AMP load center is huge jumpered
Neutral to earth ground and again at the curb transformer.
and my 2 deep 16ft ground stakes and one more on a huge ANTENNA.base, and all are cross tied, I take grounds serious.
so if earth ground is bad. that a first order never ignore error.
fully unsafe.
earth ground keeps my washing machine safe.as will GFI , and double safe.
also GFI breakers too are sold and even better.
the beauty of it , it trips if line leakage to human body is to neural or to earth ground (bare feet in puddle of water ) both.

is uses an Imbalance ,detector to do that, lives saved is huge.
best is as electrician to do a ground load test.
this test assures ground and neutral have tight and good bond.

gfi-undefined-undefined-0.jpg nice schematic no> super simple to see now it works.
2helpful
1answer

My bath GFI tripped. Other plugs and fuse box okay. GFI would not reset. I purchased a new GFI plug and installed it. GFI outlet works, tests and resets. There are THREE black and THREE white wires.

Better get someone who knows electricity. GFCI OUTLETS always need 3 wires or they will not protect. This is not time to learn about electricity from internet. Wrong connection and someone life may be in danger.
0helpful
1answer

I plugged a 30 amp power supply cord from an rv to a 15 amp house outlet to run a/c to rv . gfci tripped and wont reset. damaged gfci or something else?

A GFI outlet works independently of sensing an overload condition. Overloads are dealt with by the circuit breaker or fuse in your electrical panel. The GFI simply compares the current on the hot terminal (black or red wire) with the current on the neutral terminal (white or gray wire) and interrupts the current if there is more than 5mA (0.005 Amps) difference between the two.

Remove the load - in this case the RV plug - from the GFI outlet and attempt a reset. Make sure you're pressing the RESET button and not the TEST button. If it resets - you're all set. Reconnect the RV plug to a different outlet - preferably NOT a GFI type.

If it still wont reset, it is important to know that GFI outlets can be wired in such a way that any circuit extended to other outlets (lights, too) via the LOAD terminal screws will also be protected by the GFI. We need to be sure that there wasn't something else causing the fault. Check other nearby outlets for functionality. Remove plugs from any outlet found not working and attempt to reset again.

If it will not reset - it is possible that the internal sensing circuitry has been damaged due to such a large amount of current trying to pass. In this case, replacing the GFI outlet will be needed.
3helpful
2answers

Outdoor electric recepticle GFI tripped (I'm guessing during recent rain) and will not reset. Would this indicate faulty GFI or something wrong in system. This was installed about 2 yrs. ago and has been...

if the outlet was wired right and working fine before -- then ' yes ' the GFI has tripped and it could have failed do to the rain. replace the outlet with a new GFI outlet and I would also suggest that since you have the outlet outside that you install it into a outdoor weather proof outlet box.

c...
1helpful
1answer

The socket next to my washer was used to put in an extension cord to fix my deck with a power saw. The socket is still out, but the breaker works for then lights there.

Usually the washer circuit is a seperate 20A circuit. The lights would be on a different circuit usually 15A. Check your panel and see if there is a 20 breaker tripped. Hopefully your panel is labeled (or it should be) Are you saying this tripped while using the extension cord? Another possibility is that it is controlled by a GFCI outlet. You can connect additional receptacles to a GFCI outlet to protect them. Check to see if you have a GFCI receptacle tripped (in garage, bathrrom etc)
0helpful
1answer

Where do i find a gfi for my tile saw? it stopped

You usually don't install gfi's at the load (saw) but instead at a socket where the plug is inserted. If you use an extension cord, change the socket end to a metal 'handy' outlet box and install a local type gfi there. Wire the black wire to the brass screw, the white wire to the silver screw, and green wire to the green screw. Make sure that none of the wire strands are left loose to short out on something. They are available in any hardware store or home center. Hope this helps!
2helpful
1answer

I have a Bosch Power Box PB10-CD, the GFI outlets clicks on/off

Disconnected the GFCI outlets, and everything works just fine. Ridiculous that Bosch manufactures GFCI outlets that does not last for 2 years. The cheepest American made GFCI outlets last practically for ever. Beeing "Bosch", the replacement outlets cost $38 plus shipping.
It is ridiculous.
2helpful
1answer

When I plug my freezer to an outlet not gfi protected it works fine, but when I plug it into an outlet that is gfi protected it pops the breaker. I dont understand why.

All fridge and freezers should be plugged into an NON-GFCI protected outlet, since the inital start of the compressor can cause the GFCI to detect a millivolt surge, when the compressor starts, causing the GFCI to trip.

If this is in a kitchen, you should change out the outlet to a non-GFCI outlet BUT only to a single outlet that only has the freezer plugged into.

If it's in a basement, garage, or some other place with a GFCI outlet, you can change out that one outlet to a standard single outlet device of which ONLY the freezer will be plugged into and remain code compliant. You will need to make sure that any other outlets served by that current GFCI outlet stay protected, by installing the GFCI you swap out, and put it in place of the NEXT outlet in the circuit.

By doing that, you will have the first outlet that was the GFCI, now a single outlet NON-GFCI serving the freezer, but the next outlet in the branch circuit gets a GFCI outlet, thus protecting the rest of the circuit, in compliance with the NEC (National Electric Code)

If you need further help with this, please comment back and I'll check back later and provide you more detailed info. Of course, be sure to turn off the breaker to this circuit before making any changes to the outlets, etc.

Hope you find this Very Helpful and best regards!
Aug 21, 2009 • GE Freezers
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