Maytag Neptune FAV6800AW Top Load Washer Logo

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Posted on Jul 12, 2014

Why does washer not complete cycle & will not unlock the lid?

Washing seems to get stuck part way through cycle. It makes clicks and other noises, but does not progress. I replace the clutch years ago, but it was giving me the "DC" error code then and no error codes now. Th lis unlocking problem pointed to the Motor Controller, but after pulling JP4 and running service mode tests, the only problem I found was that the lid unlock didn't work - the motor/drum turn for a couple of seconds, but no unlock. Could this be the clutch again? or the Controller? or even the main board?

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jan 19, 2008

SOURCE: maytag fav6800aww wont spin

I have a 3 year old neptune top load and have experienced the same problems you all have had here. Problem: Washer was leaking 1/2 gallon of water every load and sounded like a freight train on spin cycle. I usually do my own repairs but didn't have time so I called A&E by the recommendation of Maytag. Diagnosis! The tech said the tob o-ring seal was bad as well as the transmission. I had no reason to dought this professional right. I did after he told me the price... $450 to fix it!!!! I reluctantly gave him his $65 service call fee and said goodbye..
I called maytag and they said the transmission should have been covered by warranty (10 years). The tech was either an idiot or just plain trying to rip me off. I called Maytag back and they sent me the supposed bad tranmission and seals. I replaced them in 1/2 an hour. Guess what.... This did not fix the leaking or the loud spin cycle noise. What is the problem with this neptune model? The problem for every owner including myself has at minimum been the main seal inside the outer tub. This leaking for months took out the bearings causing the noisy spin cycle. I replaced both 6207-2rs bearings compliments of ebay for $6ea. After reassembly it was like new for the first load. On the second load it would stop on the spin cycle.... It would cycle between the agitators and trying to spin but never engaging into spin. After 5-6 minutes it gave me the code that stated an unbalanced load. What the problem was is the leaking had made its way into the clutch as well. I pulled the clutch/pulley back of and cleaned and lubed it. Problem solved! She now goes into spin and has no problems whatsoever. I'll never call A&E again...Mechanically this washer is a piece of cake to work on. Electronically it could be a bear... The bearing replacement took approx. 2 hours total from start to finish. Next time I'm buying Kenmore and the extended warranty. I'm tired of screwing with this junk... Good luck guys.... Jos Roach... CA.

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Anonymous

  • 1 Answer
  • Posted on Jan 24, 2008

SOURCE: MAH3000AWW

Went through the same routine, first repaired the upper control board R11/Q6 issue and replaced wax motor.
http://members.shaw.ca/gavb/index.html
Worked for a couple year and quit again so I bought a new board, close to $300 I think it made a huge difference I think they changed the programming to spin out better.

Anonymous

  • 1 Answer
  • Posted on Jan 25, 2008

SOURCE: Maytag MAH21 - main motor won't run

Please check microswitch block door/ Best result change this microswitch on the new. If terminal is shot - longered on wire.

Rashid Moscow ([email protected])

tzweeb

Tom Zwiebel

  • 318 Answers
  • Posted on Jan 06, 2009

SOURCE: Maytag Neptune MAH5500BWW Will not spin

maytag neptune washers do have a motor problem and they have a kit to replace the motor and motor controller.
when the motor fails, it wont wash or spin. most units have a 5 year parts warranty and should be replaced with a free part, but you will have to pay an authorized servicer to do this.
if it is over 5 years then i would call maytag and see if they will help you with an authorization for repair.
most of the time they will provide the part for free. just call the 800 # and ask for help. they wont send you the part but might give you some help with the parts.

Anonymous

  • 2 Answers
  • Posted on Apr 26, 2009

SOURCE: washing displaying OE error code

Just resolved same problem...it is the pressure switch aka water level sensor.  OE is overflow error.  Pressure switch is located under top cover on front right hand side.  It is round and has a rubber tube leading down to the drum and a electrical connection to the board.  Paid maytag man to diagnose/install cost me about $150 

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Why does washer not complete cycle & lid not unlock?

Probably leaked thru tub bearing on tub and got into cluth, ur lucky to have this washer for as long asyou have costs more to repair than replace either way if that your problem
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hiya
sounds like the drum bearings may have seized, or they are worn and the belt has come off and wrapped around the drum pulley. a few things you can check are:-

does the inner drum have any up and down movement to it?

does the belt appear to be on ok? (you will need to remove the lid to see)

have you noticed any black marks on the clothes recently?


hope this helps

please dont forget to rate the helpfuness of this reply, thanks kj
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Hoover nextra hnf 3671 -

If the washer doesn't operate or make any noise when set on any cycle, or if it stops suddenly when it should continue onto the next cycle, it may not be receiving electrical power or, if the motor stopped mid-cycle, the machine's overload protector may have tripped. In this case, take out some of the articles to reduce the load and let the protector reset itself, then restart. Otherwise:
1) Be sure it is plugged in and turned on. If necessary, check the receptacle it's plugged into for power, using a working lamp, appliance, or voltage tester. Be sure the washer lid is closed completely.
2) If the receptacle seems dead, check the circuit breaker or fuse that serves that circuit.
3) Unplug the washer and check the power cord. If necessary, replace the cord if you feel qualified.
4) Open the lid and check the lid switch and the tab on the lid that it pushes against. Press and release the switch: if it doesn't click when you do this, it's probably broken. If you're experienced at home repair, you can remove the switch, test it, and replace it if needed; otherwise, call an appliance repair service person.
5) If the washer still doesn't work, the controls may be faulty. Call a service person.
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