How to fix my extension from going to voice mail?

The "Recall" Destination of that phone needs to be voicemail. Usually 2500. You have to go inti database programming to make that happen.

Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.

The program your looking for is #310 VMS cover enter in the new extension number and press 1. assigned

If your old phone was an extension on the system and it is a TVA voice mail product, you dial the VM access code (usually 500) and when it answers you dial #6 * and your old extension.
You now appear as you would have if you had pressed MESSAGE or dialed 500 from your old phone.

Carl

Hello Friend,
Click on this link(it may take few minutes to load according to Connection speed) and you will get Helping Guide for your Product...If you want to get Feature Codes ,then go to Page 9.OR to Call directly to another User's Voice mail/Transfer a Call directly to another User's Voice mail-See Page 13 for Detailed Information.

• Press programmed Direct Voice Mail Button/Press Feature Button and Select Direct VM[DrcVM] OR Dial 56
• Dial the Extension whose voice mail you want to Call/Transfer a Call;you can Use Programmed AUTO DIAL Button OR a Directory Listing too(See Page 11,14)

There is Possible to just Click on the Index data as you need... Hope This Lead you better Conclusion....Thanks for Contacting FixYa...

Hi, make sure that the phone is set to go to Voice Mail, 601 *** ( Voice Mail number) forwards all calls, 602***(Voice Mail no.) is to forward callers to Voice Mail when that extension is busy or unanswered. To clear forwarding 600. I have sent you a link to 1 of our videos on YouTube to help, or take a look at www.abbeytelecom.com

You will want to go into the night attendant and check the selector codes. What voicemail do you have?

When you dial into voicemail, oicemail Vicky answers and says, "welcome to ....." what is the rest?

check the voice mail ports. Can you dial them and have them answer?

Also check that each extension is programmed to hunt to voice mail in the partner programming

Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.

I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

Hope this helps someone?

vandata1