SOURCE: turn ringer on T7316
T7316 Manual
The volume control adjusts the handset, hands free, headset, and ringer volume. Someone may have fiddled with the buttons and turned the ringer down enough that it doesn't sound when a call is incoming.
SOURCE: Norstar Meridian how to turn on the ringer
From the following web site:
http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm
To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level
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