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Why 4610/4620 received failed incoming fax - HP Officejet J5780 All-In-One InkJet Printer

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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tom19511
  • 1601 Answers

SOURCE: receiving a fax

Faxes fail intermittently or with only one fax number

  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

Posted on Nov 12, 2007

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  • 1894 Answers

SOURCE: fails to receive fax

i think this can be a problem in your FAX unit alone.

may be due to some disturbances in line

Posted on Jun 10, 2008

  • 2 Answers

SOURCE: HP Officejet J5780 incoming faxes

Can fan from window only.

Posted on Jan 14, 2009

  • 6 Answers

SOURCE: My HP J6480 All-in-One will fax out but I can't

look for auto answer button and press it .make sure the light is on .do one thing if the machine detect a fax tone press the start fax button. if it doesn't help then you need a fax module.

Posted on Jul 14, 2009

Rider On Way
  • 1679 Answers

SOURCE: No Incoming or Out going Faxes Out going faxes

Press Setup Button on front panel of printer
Scroll to Fax Settings ( Or Advanced Fax Settings )
You will find ECM ( Error correction mode )
Turn it OFF

Try to receive Fax, IT should work

Posted on Jun 25, 2010

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1 Answer

Receiving a fax


Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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