There are a few things it could be. Pull the handle back into the vacuuming position and turn the brush bar switch on and off while listening to see if you can hear the brush bar motor turn off and on. If you can hear the brush bar motor running it may need a new belt and/or the brush bar may be seized up.
There is a switch by the main power switch that provides power to run the brush bar motor. There is a micro switch down in the motor area that closes the circuit to the brush bar motor when you pull the handle back. Check electrical connections and all of the above parts to determine which one or one's may be defective.
SOURCE: beater bar motor will not engage
Check your clutch to make sure it's engaged. There should be a knob on the foot of the vacuum that can be turned to stop the roller.
SOURCE: beater bar doesn't turn
Hi its Darran at Dyson.
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: The beater bar is not
Hi there,
I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:
http://www.dyson.co.uk/support/help.asp?article=668&product=DC14-ANIMAL
Please note, the brushbar will never rotate when the cleaner is standing
upright, or if you have the brush control set to 'Hard Floors'.
This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: beater bar is not turning...read
Worked for me thanks very very much! I always try this button and it didn't work. Pulled the head off, cleaned out any fuzz, hair, etc. Still didn't turn on the beater bar. Cursed, cried, etc. Found you here (even after trying the dyson site!) and got the solution. I had to push that button in harder than I've ever had to. Nearly thought I broke it off. Tada!! It worked. Thank you!!! Now where the kleenix?
Official advice and support for Dyson technology
SOURCE: how to fix beater bar on dc 14
Hi Brenda,
I'm sorry to hear you're having difficulties with your DC14. If the brushbar doesn't seem to be rotating, please check you have the brush control set to 'Carpets', rather than 'Hard Floors'. The brush control is on the left-hand side of the cleaner head when the machine is facing you - it may help to take a look at the user guide:
http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf
Please note, the brushbar is designed not to rotate when the machine is standing in the upright position, so make sure you have it reclined into the vacuuming position before testing it.
If there is no suction from the hose, there may be a blockage in the wand, hose or U-bend - to locate and remove any blockages, please follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US
You may also need to wash the filter - in normal use, this needs to be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.
This should resolve your issues, but if you need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.
Best wishes,
Jack
Dyson Online Customer Support
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