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Manufacturer + Model + "repair manual" or "parts manual"
Sometimes the manual will show the various parts on the machine and where they are located. FWIW, some machines do have a wire on the tension mechanism.
You can download the user's manual free from the Singer Sewing Machine site, and you can get the parts list--also free--from the same site by putting "parts chart" in the search box, then selecting your model number. It has all the schematics on your machine. Here's the link for the parts list. http://parts.singerco.com/CPpartCharts/14U00/14U64A.pdf
You will find the parts list most helpful, because it will show you with drawings where each part is supposed to go. Go to the Singer site, and type "parts chart" in the Search box, then select Sewing Machines and the 9 - 900 series. Scroll down; it's towards the bottom.
try cleaning the tension dial with unwaxed dental floss, in between the disc's then try a tension of 3 to 5 if this doesn't work the tension dial may need to be replaced
Even with the tension set correctly this can continue to happen. After consulting Singer about an issue for my wife on another machine - they suggested cleaning the thread guide with "unwaxed" dental floss. Cleared the problem right up on that machine and the Serger. Why everyone assumes that people can't read the manual and that it is the tension is beyond me. The problem is dust (from the thread) that gets into the channel for the thread. Just like when you run clothes through your dryer - lint builds up there too. Anytime you deal with thread, especially cotton, you get cotton fiber build up.
Please, tell me, is the main spintle, still on the machine, or it came off with the rest of the parts?
If you can put the tension parts, the one next to the other in front of the machine, and upload a photo for me, it will be very easy to explain how to put them back.
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